Interaction Desktop Help
Pick Up or Reopen an Email Message
Requirements: See Pickup.
You can pick up or reopen an email message from an Email List or My Interactions or you can browse a workgroup queue and pick up an email message. You may also pick up an email message assigned to someone else, if you determine that a particular circumstance requires you to do so. Also, an ACD-routed email message may open automatically, if your user information in Interaction Administrator is configured to Auto-Answer ACD Interactions.
To pick up or reopen an ACD-routed email message:
Do one of the following:
To pick up or reopen the email message, do one of the following:
Double-click the email message.
Click the Pickup button.
Result: One of the following happens, depending on where you selected the email message and the views available in your Interaction Desktop workspace: