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Interaction Desktop Help
Pick Up or Reopen an Email Message
Requirements: See Pickup.
You can pick up or reopen an email message from an Email List or My Interactions or you can browse a workgroup queue and pick up an email message. You may also pick up an email message assigned to someone else, if you determine that a particular circumstance requires you to do so. Also, an ACD-routed email message may open automatically, if your user information in Interaction Administrator is configured to Auto-Answer ACD Interactions.
To pick up or reopen an ACD-routed email message:
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Do one of the following:
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In the Email List, select an email interaction.
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In your My Interactions queue or any other queue view in which the email interaction is alerting, select the inbound email interaction.
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To pick up or reopen the email message, do one of the following:
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Double-click the email message.
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Click the Pickup button.
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Result: One of the following happens, depending on where you selected the email message and the views available in your Interaction Desktop workspace:
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If you selected the email interaction in the Email List, the message appears in the Email Editor.
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The message appears in the Email Window for Incoming Messages.
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