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Pick Up or Reopen an Email Message

Requirements: See Pickup.

You can pick up or reopen an email message from an Email List or My Interactions or you can browse a workgroup queue and pick up an email message. You may also pick up an email message assigned to someone else, if you determine that a particular circumstance requires you to do so. Also, an ACD-routed email message may open automatically, if your user information in Interaction Administrator is configured to Auto-Answer ACD Interactions.

To pick up or reopen an ACD-routed email message:

  1. Do one of the following:

  1. To pick up or reopen the email message, do one of the following:

    • Double-click the email message.

    • Click the Pickup button.

Result: One of the following happens, depending on where you selected the email message and the views available in your Interaction Desktop workspace:

Related Topics

Assign Codes to an Interaction

Forward an Email Message

Reply to an E-mail Message

Transfer an E-mail Message

Working with E-mail Messages