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Pick Up a Chat Request

Requirements: See Pickup.

When someone sends a chat request to you, the CIC client sends a message to your email account and the chat request appears in your My Interactions queue.

Note: The chat may open automatically, if the CIC administrator enables your CIC client to Auto-Answer non-ACD Interactions. For more information, contact your CIC administrator.

To pick up a chat session request:

  • Do one of the following:

Note: A chat request also appears as an alerting interaction in a desktop popup (toast). Desktop alerts appear in the lower right-hand corner of your Windows desktop.

Result: Depending on how you configure the CIC client, the chat appears in either the Chat window or the Chat View.

Related Topics

Manage a Chat Session

Working with Chat Sessions