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Interaction Desktop Help
Pick Up a Chat Request
Requirements: See Pickup.
When someone sends a chat request to you, the CIC client sends a message to your email account and the chat request appears in your My Interactions queue.
Note: The chat may open automatically, if the CIC administrator enables your CIC client to Auto-Answer non-ACD Interactions. For more information, contact your CIC administrator.
To pick up a chat session request:
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Do one of the following:
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In My Interactions select the chat request and click the Pickup button.
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In the desktop alert (toast popup), click Pickup.
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Note: A chat request also appears as an alerting interaction in a desktop popup (toast). Desktop alerts appear in the lower right-hand corner of your Windows desktop.
Result: Depending on how you configure the CIC client, the chat appears in either the Chat window or the Chat View.
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