Interaction Desktop Help
Pick Up a Chat Request
Requirements: See Pickup.
When someone sends a chat request to you, the CIC client sends a message to your email account and the chat request appears in your My Interactions queue.
Note: The chat may open automatically, if the CIC administrator enables your CIC client to Auto-Answer non-ACD Interactions. For more information, contact your CIC administrator.
To pick up a chat session request:
Do one of the following:
Note: A chat request also appears as an alerting interaction in a desktop popup (toast). Desktop alerts appear in the lower right-hand corner of your Windows desktop.