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Interaction Supervisor Help
Interaction Dialer category
Summary
Interaction Dialer is a client/server extension that adds automated dialing and campaign management features to CIC servers. Interaction Dialer conducts campaigns by contacting a list of people according to a prescribed list of rules. Interaction Dialer places outbound telephone calls for campaigns, plays .wav files to answering machines, sends faxes to fax machines, and routes calls answered by a live person to an Interaction Attendant profile or directly to Dialer agents.
Interaction Dialer views display statistics about Dialer agents, outbound campaigns, skills, stages, wrap-up codes and categories, the overall status of multiple running campaigns, and the health of Dialer servers. If the Dialer Statistics category does not appear when you add a view, contact your CIC System Administrator. See Licenses, Security and Access Control Rights for details.
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Shows detailed statistics about a campaign. |
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Shows the health and status of campaigns and Interaction Dialer in general. |
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Shows statistics and an overview of the Dialer campaigns and their agents. |
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Statistical information for Dialer Agents broken down by Dialer campaigns. This view is available in Dialer 4.0 Service Update 1 and later. |
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Statistics broken down by skill per each Dialer campaign. This view is available in Dialer 4.0 Service Update 1 and later. |
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Dialer Statistics
Dialer agent statistics summarize the activity of a specific Dialer agent.
Dialer campaign statistics provide totals that pertain to a campaign or site.
Dialer overall statistics summarize Dialer's performance as a whole.
Dialer phone number detail statistics summarize the details of a specific phone number.
Dialer skill statistics summarize the details of a specific skill.
Dialer stage statistics summarize the activity for a specific Dialer stage.
Dialer wrap up statistics summarize the dispositions of Dialer calls.