Customizing the Interface

Views display data and enable you to perform certain actions. You can add views to built-in or custom workspaces. Use Interaction Desktop features to manage your CIC client views. For more information see Views. For information specific to CIC client views below, see these related topics.

• Add or Remove View Columns

• Add or Close Views

• Change View Layout

• Change View Order

• Create New View Dialog Box

• Client Templates

• Customize Columns

• Customize the Toolbar

• Display the Chat View

• Display the Interaction Information View

• Display the Response Management View

• Display the Workgroup and Profile View

• Lock View Layout

• Move Views

• Reset View Layout

• Resize a Docking Zone