Delete a Recording

Use the Search Results View to delete a recording. When a search is run, a list of recorded interactions is displayed in a grid in the Search Results View in the Workspace.

To delete a recording:

1. From the Search Results View, select a recorded interaction in the Recordings grid.
   
   
   
   
   
2. Right-click, and on the shortcut menu, click Delete Recording.
   
   Or
   
   After selecting the recorded interaction in the Recordings grid, press the Delete key.
3. A message is displayed, requesting your confirmation to delete the recording.
   
   
   
   To delete the recording, click Yes.

Note:  If there is a Screen Recording related to the recording you are deleting, you will be prompted to delete the related Screen Recording.

Related Topics

Archive a Recording

View the Audit Trail

E-mail a Recording

Modify Retention Expiration

Export a Single Recording

Open a Recording

Score a Recording

Show or Hide the Details Pane

Working with Recording Search Results