- Contents
- Index
Documentation Updates
The following documentation has been updated since the PureConnect 2018 R5 release:
- <none>
The following documentation updates are included in PureConnect 2018 R5:
The following documentation updates are included in PureConnect 2018 R4:
The following documentation was updated between PureConnect 2018 R3 and PureConnect 2018 R4
The following documentation updates are included in PureConnect 2018 R3:
The following documentation updates are included in PureConnect 2018 R2:
The following documentation was updated between PureConnect 2018 R1 and PureConnect 2018 R2:
The following documentation updates are included in PureConnect 2018 R1:
The following documentation updates are included in PureConnect 2018 R1:
The following documentation updates are included in PureConnect 2017 R4:
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Data Extractor Help - New!
The following documentation was updated between PureConnect 2017 R3 and PureConnect 2017 R4:
-
IC Integration to Siebel Installation and Configuration Guide - updated 06/22/2017
-
CIC for Salesforce Integration Administrator's Guide - updated 07/17/2017
The following documentation updates are included in PureConnect 2017 R3:
The following documentation was updated between CIC 2017 R2 and CIC 2017 R3:
-
Virtualization Technical Reference - updated 03/24/2017
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CIC for Salesforce Integration Administrator's Guide - updated 02/28/2017
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Interaction Message Store Technical Reference - updated 02/28/2017
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SMS Technical Reference - updated 02/28/2017
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CIC Web Applications Installation and Configuration Guide - updated 02/17/2017
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PureCloud for CIC Administrator's Guide - updated 03/27/2017
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Session Manager Development Application Note - updated 02/13/2017
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Interaction Attributes Technical Reference - updated 02/10/2017
The following documentation updates are included in CIC 2017 R2:
The following documentation updates are included in CIC 2017 R1:
-
E911 Technical Reference - New!
-
Recorder Remote Content Service Installation and Configuration Guide
The following documentation was updated between CIC 2016 R4 and CIC 2017 R1:
-
CIC for Salesforce Integration Administrator's Guide - Updated 10/20/2016
-
Managed IP Phones Administrator's Guide - 09/26/2016
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Media Server Appliance Installation and Configuration Guide - Updated 09/02/2016
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Factory Image Restoration Procedures - Updated 09/02/2016
The following documentation updates are included in CIC 2016 R4:
The following documentation was updated between CIC 2016 R3 and CIC 2016 R4:
-
PureCloud for CIC Administrator's Guide - Updated 05/27/2016
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CIC Installation and Configuration Guide - Updated 05/25/2016
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Data Dictionary - Updated 05/12/2016
The following documentation updates are included in CIC 2016 R3:
The following documentation was updated between CIC 2016 R2 and CIC 2016 R3:
-
CIC Installation and Configuration Guide - Updated 03/23/2016
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Group_Policy_Deployment Technical Reference - Updated 03/23/2016
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Security Features Technical Reference - Updated 02/24/2016
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Security Precautions Technical Reference - Updated 02/19/2016
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WFM Technical Reference - Updated 02/18/16
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Managed IP Phones Administrator's Guide - Updated 02/15/16
The following documentation updates are included in CIC 2016 R2:
-
Oracle Service Cloud Integration Installation and Configuration Guide
-
Scheduled Reports User Guide and Installation and Configuration Guide
-
Siebel Integration User's Guide and Installation and Configuration Guide
The following documentation was updated between CIC 2016 R1 and CIC 2016 R2:
PortMap Technical Reference - Updated 11/10/2015
The following documentation updates are included in CIC 2016 R1:
-
Oracle Service Cloud Integration Installation and Configuration Guide
-
Outlook Interaction Desktop Add-In Installation and Configuration Guide
-
Recorder Remote Content Service Installation and Configuration Guide
-
Scheduled Reports User Guide and Installation and Configuration Guide
-
Siebel Integration User's Guide and Installation and Configuration Guide
-
VoiceXML Technical Reference and Installation and Configuration
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VoiceXML Integration Nuance 5.2 Developer's Application Note and Nuance 6.1 Developer's Application Note
The following documentation was updated between CIC 2015 R4 and CIC 2016 R1:
-
Salesforce Integration Administrator's Guide - Updated 08/12/2015
-
Secure Input Technical Reference - Updated 08/12/2015
The following documentation updates are included in CIC 2015 R4:
-
Scheduled Reports User Guide and Installation and Configuration Guide
-
Siebel Integration User's Guide and Installation and Configuration Guide
-
VoiceXML Technical Reference and Installation and Configuration
-
VoiceXML Integration Nuance 5.2 Developer's Application Note and Nuance 6.1 Developer's Application Note
The following documentation was updated between CIC 2015 R3 and CIC 2015 R4:
-
LiveLook Integration - Updated 07/10/2015
-
PortMap - Updated 07/06/2015
-
New CIC Install Checklists - Updated 07/01/2015
-
Managed IP Phones - - Updated 07/01/2015
-
CIC Installation and Configuration Guide - Updated 06/30/2015
-
SAP Integration - Updated 06/16/2015
-
Salesforce Integration - Updated 06/16/2015
-
CIC Release Notes - Updated 05/11/2015
The following documentation updates are included in CIC 2015 R3:
The following documentation was updated between CIC 2015 R2 and CIC 2015 R3:
-
ISR - Updated 03/06/2015
-
Oracle Service Cloud Integration - Updated 03/05/2015
-
Virtualization - Updated 03/02/2015
-
Media Server - Updated 03/02/2015
-
Lync Integration - Updated 02/25/2015
-
CIC Release Notes - Updated 02/23/2015
-
Migration Checklists - Updated 02/13/2015
-
Migration Guide- Updated 02/13/2015
-
VoiceXML - Updated 02/11/2015
The following documentation updates are included in CIC 2015 R2:
-
Active Reports - New
-
Exchange MAPI - New
-
Scheduled Reports User Guide and Installation and Configuration
The following documentation was updated between CIC 2015 R1 and CIC 2015 R2:
-
Salesforce Integration - Updated 12/19/2014
-
Salesforce Web Integration - Updated 12/12/2014
-
CIC Release Notes - Updated 12/01/2014