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PureConnect Printable Documentation

The PureConnect printable documentation provides print versions in .pdf format (and .doc format where indicated) of the PureConnect help systems. The source files for the quick reference materials and user guides are also available in .doc, .vsd, or .pub formats for partners who want to make their own customized versions of these documents.

Printing hard copy documentation

Some localized versions of printable documentation are available.

Printable Help Documentation 

Name

Updated

PureConnect Release Notes

11/13/2018

Interaction Administrator Help

​11/13/2018

Interaction Administrator Web Help

08/08/2017

 Interaction ​Attendant Help

​11/13/2018

 Interaction Center ​Business Manager Help

01/15/2015

Interaction Center Server Manager Help

​03/19/2014

Interaction Center Server Manager Administrator Help

01/18/2016

 Interaction Client DDE API Developer's Guide

​08/08/2017

 Interaction Connect Help

11/13/2018

PureConnect for Salesforce Help

11/13/2018

Interaction Data Extractor Help

08/08/2017

Interaction Designer COM API Help

​11/13/2018

Interaction Designer Help

​02/23/2018

 Interaction Desktop Framework Help

10/31/2017

 Interaction Desktop Help

​11/13/2018

Interaction Dialer Manager Help

05/11/2018

Interaction Fax Cover Page Editor Help

​02/23/2018

Interaction Fax Help

10/31/2017

 Interaction Feedback Help

11/13/2018

Interaction Host Recorder Help

​12/15/2015

Interaction Marquee Help

09/22/2016

Interaction Optimizer Help (in ICBM)

​02/23/2018

 Interaction Optimizer Help (CIC Web Applications)

​11/11/2015

 Interaction Process Automation Designer Help

​02/23/2018

Interaction Process Automation Monitor Help

​02/23/2018

Interaction Process Automation Work Item Client Help

​11/11/2015

Interaction Process Automation Work Item Viewer Help

11/11/2015

Interaction Quality Manager Help

11/13/2018

 Interaction Recorder Client Help

​11/13/2018

​​​ Interaction Recorder Extreme Query Help

11/13/2018

Interaction Recorder Policy Editor Help

11/13/2018

 Interaction Report Assistant Help

​05/02/2017

Interaction Reporter Help

​11/13/2018

Interaction Scripter Client Help

05/11/2018

Interaction Scripter Developer's Guide

05/11/2018

Interaction Supervisor Help

02/23/2018

Interaction Supervisor iPad Help

03/02/2017

Interaction Tracker Help

​02/23/2018

 Interaction Voicemail Player Help

​11/11/2015

Interaction Web Portal Help

​12/07/2015

 ​Log Viewer Help

​09/04/2014

Oracle Service Cloud Integration Help

​​12/15/2015

Salesforce Connector Help

10/31/2017

 ​SIP Soft Phone Help

​02/23/2018

 ​SOAP API Developer's Guide

​02/23/2018

 ​SOAP Notifier COM API Developer's Guide

​08/08/2017

 Third Party Integration Technical Reference

02/21/2013​

Zendesk Screen Pop Connector Help

10/31/2017

Printable Quick Reference Materials

Name

Updated

AudioCodes 420HD

​10/27/2017

Interaction Desktop Operator Console Quick Reference Card

​​10/25/2017

Interaction Desktop Quick Reference Card

10/26/2017

Interaction Mobile Office Quick Reference Guide

​10/25/2017

Polycom Soundpoint 330/320 Phone Card

10/27/2017

Polycom Soundpoint 430 Phone Card

​10/27/2017

Polycom Soundpoint 450 Phone Card

​​​​10/27/2017

Polycom Soundpoint 560/670 Phone Card

​​​10/27/2017

Polycom Spectrlink 8400 WiFi Series

10/27/2017

Polycom VVX 300/310/400/410 Phone Card

10/27/2017

Polycom VVX 500/600 Phone Card

10/27/2017

SIP Station Quick Reference Card

​​​12/11/2017

SIP Station II Quick Reference Card

​​​12/11/2017

Telephone User Interface Quick Reference Wallet Card

​​​​07/01/2015

Printable User's Guides

Name

Updated

Interaction Connect Quick Start Guide

10/27/2017

Interaction Desktop Quick Start Guide

​10/27/2017

Telephone User Interface User's Guide  

​​​​​​06/18/2015