The Interaction type exposes the following members.

Constructors

	Name	Description
	Interaction	Initializes a new instance of the Interaction class.

Methods

	Name	Description
	AppendNote	Appends to the Notes.
	AppendNoteAsync	Asynchronously appends to the Notes.
	AppendStringAttribute	Sets the value of a string attribute.
	AppendStringAttributeAsync	Asynchronously sets the value of a string attribute.
	BlindTransfer(String)	Performs a blind transfer to the specified number given the number as a string.
	BlindTransfer(QueueId)	Performs a blind transfer to the specified target, given the QueueId of the target.
	BlindTransferAsync(String, AsyncCompletedEventHandler, Object)	Asynchronously performs a blind transfer to the specified number, given that number as a string.
	BlindTransferAsync(QueueId, AsyncCompletedEventHandler, Object)	Asynchronously performs a blind transfer to the specified target, given the QueueId of the target.
	ChangeWatchedAttributes	Changes what attributes of the Interaction are being watched. (See InteractionAttributeName.)
	ChangeWatchedAttributesAsync	Asynchronously changes what attributes of the Interaction are being watched. (See InteractionAttributeName.)
	Coach	Changes the coaching state of the interaction.
	CoachAsync	Asynchronously changes the coaching state of the interaction.
	ConsultTransfer	Performs a consult transfer with the specified interaction.
	ConsultTransferAsync	Asynchronously performs a consult transfer with the specified interaction.
	Disconnect	Disconnects this Interaction.
	DisconnectAsync	Asynchronously disconnects this Interaction.
	Equals	Determines whether the specified Object is equal to the current Object. (Inherited from Object.)
	Finalize	Allows an Object to attempt to free resources and perform other cleanup operations before the Object is reclaimed by garbage collection. (Inherited from Object.)
	GetBooleanAttribute	Gets the value of an attribute as a Boolean.
	GetBooleanAttributeAsync	Asynchronously gets the value of an attribute as a Boolean.
	GetDateTimeAttribute	Gets the value of an attribute as a DateTime.
	GetDateTimeAttributeAsync	Asynchronously gets the value of an attribute as a DateTime.
	GetHashCode	Serves as a hash function for a particular type. (Inherited from Object.)
	GetIntegerAttribute	Gets the value of an attribute as an Int32.
	GetIntegerAttributeAsync	Asynchronously gets the value of an attribute as an Int32.
	GetStringAttribute	Gets the value of an attribute as a String.
	GetStringAttributeAsync	Asynchronously gets the value of an attribute as a String.
	GetStringAttributes	Gets the values of attributes, where each attribute value is returned as a String.
	GetStringAttributesAsync	Asynchronously gets the values of attributes, where each attribute value is returned as a String.
	GetType	Gets the Type of the current instance. (Inherited from Object.)
	GetWatchedBooleanAttribute	Gets the value of a watched attribute as a Boolean.
	GetWatchedDateTimeAttribute	Gets the value of a watched attribute as a DateTime.
	GetWatchedIntegerAttribute	Gets the value of a watched attribute as an Int32.
	GetWatchedStringAttribute	Gets the value of a watched attribute as a String.
	GetWatchedStringsAttribute	Gets the value of a watched attribute as a ReadOnlyCollection<(Of <(<'T>)>)> of String.
	Hold	Places the interaction on hold or takes it off hold.
	HoldAsync	Asynchronously places the interaction on hold or takes it off hold.
	InitiateRecordingSnip	Changes the recording snippet state of the interaction.
	InitiateRecordingSnipAsync	Asynchronously changes the recording snip state of the interaction.
	InitiateSecureInput	Initiates secure input which allows for confidential information (e.g., credit card number, expiration date, etc) to be securely provided.
	InitiateSecureInputAsync	Asynchronously initiates secure input.
	IsValidCapability	Determines whether the interaction has the specified capabilities.
	IsWatching()()()()	Determines whether a watch is active.
	IsWatching(String)	Determines whether a watch is active and if the specified value is being watched.
	Join	Joins this Interaction in a conference.
	JoinAsync	Asynchronously joins this Interaction in a conference.
	Listen	Changes the listen state of the interaction.
	ListenAsync	Asynchronously changes the listen state of the interaction.
	MemberwiseClone	Creates a shallow copy of the current Object. (Inherited from Object.)
	Mute	Changes the mute state.
	MuteAsync	Asynchronously changes the mute state.
	Park(String)	Parks the Interaction on the specified target, given a string.
	Park(QueueId)	Parks the Interaction on the specified target, given the QueueId of the target.
	ParkAsync(String, AsyncCompletedEventHandler, Object)	Asynchronously parks the Interaction on the specified target, given a string.
	ParkAsync(QueueId, AsyncCompletedEventHandler, Object)	Asynchronously parks the Interaction on the specified target, given the QueueId of the target.
	Pause	Changes the recording pause state.
	PauseAsync	Asynchronously changes the recording pause state.
	Pickup	Picks up this Interaction.
	PickupAsync	Asynchronously picks up this Interaction.
	Private	Changes the private state.
	PrivateAsync	Asynchronously changes the private state.
	Record	Changes the record state.
	RecordAsync	Asynchronously changes the record state.
	RequestHelp	Obsolete. Sends a request for help.
	RequestHelpAsync	Obsolete. Asynchronously sends a request for help.
	SecureRecordingPause(Boolean)	Obsolete. Changes the secure recording pause state.
	SecureRecordingPause(SecureRecordingPauseParameters)	Pauses or resumes a secure recording. Secure recordings are recordings started by Recorder, which are configured via Interaction Administrator.
	SecureRecordingPauseAsync(Boolean, AsyncCompletedEventHandler, Object)	Obsolete. Asynchronously changes the secure recording pause state.
	SecureRecordingPauseAsync(SecureRecordingPauseParameters, AsyncCompletedEventHandler, Object)	Pauses or resumes a secure recording. Secure recordings are recordings started by Recorder, which are configured via Interaction Administrator.
	SetAccountCodeId	Sets the Account Code ID.
	SetAccountCodeIdAsync	Asynchronously sets the Account Code ID.
	SetDateTimeAttribute	Sets the value of a string attribute.
	SetDateTimeAttributeAsync	Asynchronously sets the value of a string attribute.
	SetRemoteName	Sets the RemoteName.
	SetRemoteNameAsync	Asynchronously sets the RemoteName.
	SetStateDescription	Sets the StateDescription.
	SetStateDescriptionAsync	Asynchronously sets the StateDescription.
	SetStringAttribute	Sets the value of a string attribute.
	SetStringAttributeAsync	Asynchronously sets the value of a string attribute.
	SetStringAttributes	Sets the values of a set of string attributes.
	SetStringAttributesAsync	Asynchronously sets the values of a set of string attributes.
	SetWrapUpCodeId	Obsolete. Sets the WrapUp Code ID.
	SetWrapUpCodeIdAsync	Obsolete. Asynchronously sets the WrapUp Code ID.
	StartWatching	Starts watching the specified attributeNames for this Interaction. (See InteractionAttributeName.)
	StartWatchingAsync	Asynchronously starts watching the specified attributeNames for this Interaction. (See InteractionAttributeName.)
	StopWatching	Stops watching the Interaction.
	StopWatchingAsync	Asynchronously stops watching the Interaction.
	ToString	Returns a String that represents the current Object. (Overrides Object..::..ToString()()()().)
	TransferToVoicemail(String)	Transfers to voicemail at the specified number, given a string.
	TransferToVoicemail(QueueId)	Transfers to voicemail at the specified number, given a QueueId.
	TransferToVoicemailAsync(String, AsyncCompletedEventHandler, Object)	Asynchronously transfers to voicemail at the specified number, given the target as a string.
	TransferToVoicemailAsync(QueueId, AsyncCompletedEventHandler, Object)	Asynchronously transfers to voicemail at the specified number, given the target as a QueueId.
	TryGetWatchedBooleanAttribute	Tries to get the value of a watched attribute as a Boolean.
	TryGetWatchedDateTimeAttribute	Tries to get the value of a watched attribute as a DateTime.
	TryGetWatchedIntegerAttribute	Tries to get the value of a watched attribute as an Int32.
	TryGetWatchedStringAttribute	Tries to get the value of a watched attribute as a String.
	TryGetWatchedStringsAttribute	Tries to get the value of a watched attribute as ReadOnlyCollection<(Of <(<'T>)>)> of String.
	Voicemail	Sends the Interaction to voicemail.
	VoicemailAsync	Asynchronously sends the Interaction to voicemail.

Properties

	Name	Description
	AccountCodeId	Gets the Id of the account code. AccountCodeId is only available if the AccountCodeId attribute is being watched.
	AlertSound	Gets the AlertSound. AlertSound is only available if the AlertSound attribute is being watched.
	AssociatedProcessDisplayName	Gets the AssociatedProcessDisplayName. AssociatedProcessDisplayName is only available if the AssociatedProcessDisplayName attribute is being watched.
	AssociatedProcessInstanceId	Gets the AssociatedProcessInstanceId. AssociatedProcessInstanceId is only available if the AssociatedProcessInstanceId attribute is being watched.
	CallIdKey	Gets the CallIdKey. CallIdKey is only available if the CallIdKey attribute is being watched.
	CallType	Gets the CallType. CallType is only available if the CallType attribute is being watched.
	Capabilities	Gets the capabilities of this interaction. The EffectiveStation comes into effect when determining the capabilities of this interaction. Capabilities are only available if the Capabilities attribute is being watched.
	ClientMessage	Gets the ClientMessage. ClientMessage is only available if the ClientMessage attribute is being watched.
	ConferenceId	Gets the ConferenceId. ConferenceId is only available if the ConferenceId attribute is being watched.
	ConsultCallId	Gets ID of the ConsultTransfer, if this interaction is participating in a consult transfer. ConsultCallId is only available if the ConsultCallId attribute is being watched.
	DeallocationSeconds	Gets the DeallocationSeconds. DeallocationSeconds is only available if the DeallocationSeconds attribute is being watched.
	Direction	Gets the Direction. Direction is only available if the Direction attribute is being watched.
	DisconnectionTime	Gets the DisconnectionTime. DisconnectionTime is only available if the DisconnectionTime attribute is being watched.
	DisconnectRingNoAnswer	Gets a value indicating whether to disconnect on ring no answer. DisconnectRingNoAnswer is only available if the DisconnectRingNoAnswer attribute is being watched.
	Duration	Gets the duration of the Interaction as of the current time (using InitiationTime and DisconnectionTime). Duration is only available when InitiationTime, DisconnectionTime and State are being watched.
	HasSnippetRecording	Gets a value indicating whether this instance has snippet recordings.
	ImmediateAccess	Gets a value indicating whether to allow ImmediateAccess. ImmediateAccess is only available if the ImmediateAccess attribute is being watched.
	InitiationTime	Gets the InitiationTime. InitiationTime is only available if the InitiationTime attribute is being watched.
	InteractionId	Gets the ID of the Interaction.
	InteractionsManager	Gets the InteractionManager with which this Interaction is associated.
	InteractionType	Gets the type of the interaction. InteractionType is only available if the InteractionType attribute is being watched.
	IsConnected	Gets a value indicating whether the Interaction is in a connected state. IsConnected is only available if the State attribute is being watched.
	IsDisconnected	Gets a value indicating whether the Interaction is in a disconnected state. IsDisconnected is only available if the State attribute is being watched.
	IsHeld	Gets a value indicating whether this instance is Held. IsHeld is only available if the State attribute is being watched.
	IsMonitored	Gets a value indicating whether this instance is being monitored by the session user. IsMonitored is only available if the Monitors and SupervisorMonitors attributes are being watched.
	IsMuted	Gets a value indicating whether this instance is Muted. IsMuted is only available if the Muted attribute is being watched.
	IsOnMyInteractionsQueue	Gets a value indicating whether this instance is on the MyInteractions queue. IsOnMyInterationsQueue is only available if the UserQueueNames and StationQueueNames attributes are being watched.
	IsPaused	Gets a value indicating whether this instance has a paused recorder for the session user. IsPaused is only available if the Recorders and SupervisorRecorders attributes are being watched.
	IsPrivate	Gets a value indicating whether this instance is Private. IsPrivate is only available if the Private attribute is being watched.
	IsRecording	Gets a value indicating whether this instance is being recorded by the session user. IsRecording is only available if the Recorders and SupervisorRecorders attributes are being watched.
	IsShared	Gets a value indicating whether this is a shared instance.
	Language	Gets the Language to use for the prompt. Language is only available if the Language attribute is being watched.
	LastSegment	Gets the last segment on this interaction. LastSegment is only available if the InteractionConnectionSegments attribute is being watched.
	LastSegmentForCurrentUser	Gets the last segment for the session user on this interaction. LastSegmentForCurrentUser is only available if the InteractionConnectionSegments attribute is being watched.
	LineName	Gets the name of the line queue. LineName is only available if the LineQueueName attribute is being watched.
	LocalAddress	Gets the address of the local party. LocalAddress is only available if the LocalAddress attribute is being watched.
	LocalId	Gets the displayable address of local party. LocalId is only available if the LocalId attribute is being watched.
	LocalName	Gets the user-friendly name of the local party. LocalName is only available if the LocalName attribute is being watched.
	LocalPartyType	Gets the LocalPartyType of the local party. LocalPartyType is only available if the LocalPartyType attribute is being watched.
	LocalSecurityLevelRequested	Gets the requested local security level. (See LocalSecurityLevelRequested). LocalSecurityLevelRequested is only available if the LocalSecurityLevelRequested attribute is being watched.
	Log	Gets the Log. Log is only available if the Log attribute is being watched.
	Monitors	Gets the Monitors. Monitors is only available if the Monitors attribute is being watched.
	MonitorsCombinedCount	Gets the MonitorsCombinedCount. MonitorsCombinedCount is only available if the MonitorsCombinedCount attribute is being watched.
	MonitorType	Gets the type of the monitor. MonitorType is only available if the MonitorType attribute is being watched.
	Notes	Gets the Notes. Notes is only available if the Notes attribute is being watched.
	OrbitQueueName	Gets the unscoped orbit queue name. OrbitQueueName is only available if the OrbitQueueName attribute is being watched.
	PopApplication	Gets the application that should be popped for the Interaction. PopApplication is only available if the PopApplication attribute is being watched.
	Recorders	Gets the Recorders. Recorders is only available if the Recorders attribute is being watched.
	RecordersCombinedCount	Gets the RecordersCombinedCount. RecordersCombinedCount is only available if the RecordersCombinedCount attribute is being watched.
	RelatedSnippetRecordings	Gets the RelatedSnippetRecordings. RelatedSnippetRecordings is only available if the RelatedSnippetRecordings attribute is being watched.
	RemoteAddress	Gets the RemoteAddress. RemoteAddress is only available if the RemoteAddress attribute is being watched.
	RemoteDisplay	Gets a displayable identifier for an interaction. RemoteDisplay is only available if the RemoteName attribute is being watched.
	RemoteId	Gets the remote party ID as a friendly display value. RemoteId is only available if the RemoteId attribute is being watched.
	RemoteName	Gets the name of the remote party. RemoteName is only available if the RemoteName attribute is being watched.
	RemotePartyType	Gets the RemotePartyType of the remote party. RemotePartyType is only available if the RemotePartyType attribute is being watched.
	RemoteSecurityLevelRequested	Gets the requested remote security level. (See RemoteSecurityLevelRequested). ImmediateAccess is only available if the ImmediateAccess attribute is being watched.
	SecurityLevelActual	Gets the actual security level. (See SecurityLevelActual). SecurityLevelActual is only available if the SecurityLevelActual attribute is being watched.
	SecurityLevelViolation	Gets the reason for the security level violation. (See SecurityLevelViolation). SecurityLevelViolation is only available if the SecurityLevelViolation attribute is being watched.
	Segments	Gets the collection of segments for this interaction. (See InteractionConnectionSegments). Segments is only available if the InteractionConnectionSegments attribute is being watched.
	State	Gets the Interaction State. State is only available if the State attribute is being watched.
	StateDescription	Gets the state display string. StateDescription is only available if the StateDescription attribute is being watched.
	StationQueueNames	Gets the unscoped name(s) of the station queue(s). StationQueueNames is only available if the StationQueueNames attribute is being watched.
	SupervisorMonitors	Gets the SupervisorMonitors. SupervisorMonitors is only available if the SupervisorMonitors attribute is being watched.
	SupervisorRecorders	Gets the SupervisorRecorders. SupervisorRecorders is only available if the SupervisorRecorders attribute is being watched.
	TimeInWorkgroupQueue	Gets the duration of the Interaction as of the time it joined a workgroup queue (using WorkgroupQueueTimestamp and DisconnectionTime). TimeInWorkgroupQueue is only available when WorkgroupQueueTimestamp, DisconnectionTime and State are being watched.
	UserQueueNames	Gets the unscoped name(s) of the user queue(s). UserQueueNames is only available if the UserQueueNames attribute is being watched.
	WorkgroupQueueDisplayName	Gets the display name of the workgroup queue. WorkgroupQueueDisplayName is only available if the WorkgroupQueueDisplayName attribute is being watched.
	WorkgroupQueueName	Gets the unscoped name of the workgroup queue. WorkgroupQueueName is only available if the WorkgroupQueueName attribute is being watched.
	WrapUpAssignments	Gets the wrap up assignments for this interaction. (See WrapUpAssignments). WrapUpAssignments is only available if the WrapUpAssignments attribute is being watched.
	WrapUpCodeId	Obsolete. Gets the ID of the wrap up code.

Events

	Name	Description
	AttributesChanged	Occurs when an Interaction's watched attributes change.
	Deallocated	Occurs when an Interaction is deallocated.
	LostRights	Occurs when the User loses rights for the Interaction.
	Morphed	Occurs when an Interaction is replaced by another (e.g. during a Consult operation).
	RecordingSnippetCreated	Occurs when a recording snippet is created for an interaction.

Constructors

Methods

Properties

Events

See Also