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Latitude Help
Open Interactions
Use the Open Interactions panel to view a list of accounts that have open interactions. An interaction remains open until one of the following occurs:
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You close the interaction using the Close or Close All options in the Open Interactions panel.
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You close the interaction from the Work Form using the Close Account option in the Account toolbar.
Note: If you have the Auto Close Account permission, the following actions close an open interaction automatically.
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You search for and select an account using the Search Accounts or Quick Search feature.
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You move to the next account in the work queue when working accounts in a queue.
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You close the work queue when working accounts in a queue.
Note: If you leave an interaction open for 30 minutes or longer, other users can open that interaction.