Interaction Feedback

Interaction Feedback is the PureConnect Customer Feedback Management solution for automated post-call and on-demand customer surveys. With Interaction Feedback, you can create and manage customer feedback surveys, analyze survey results, and view the results of surveys in real-time. Interaction Feedback has an intuitive interface with ready-to-use templates to help you build effective satisfaction surveys that ask your customers discerning questions about the quality of their experience with your company's products and services.

	Get Started	Overview of Interaction Feedback About customer surveys Software and hardware requirements
	Release Notes	Release Notes Web app
	Interaction Feedback Documentation	Interaction Feedback Technical Reference Interaction Feedback Help
	Administrator	Installation and Configuration License requirements Client Installation	Configuring settings Assigning Interaction Feedback Access Licenses Assigning Administrator Access rights Assigning Access Control rights to view and modify surveys
	Supervisor Features	Creating Interaction Feedback surveys Create a post-call survey Create an on-demand survey	Adding questions to a survey Viewing survey results in the Dashboard Creating a search to view survey results
	Developer Resources	ICWS API Documentation for Interaction Feedback
	Related Documentation	Interaction Feedback tables in the PureConnect Data Dictionary
	Additional Resources	PureConnect Community Interaction Feedback Related KB Articles Support Self Help