Contents

System Statistics Selection dialog

The System Statistic Selection dialog determines which system statistics appear in a System Graph or System Statistics views. The dialog appears when these views are added or when the Add/Remove Statistics command is used to modify the selection of statistics in an existing view.

Statistical Categories

System Statistics are grouped by these statistical categories:

IC Memory Usage	Amount of memory that CIC subsystems are consuming.
Client Services Resources	Number of resources that Client Services has available.
Email	Electronic mail routing activity in CIC.
Fax	Faxing operations in the CIC system.
Interaction Statistics	Current number of interactions by object type on the CIC system, and the currently longest interaction.
Recording	Activity in the voice recording sub-system.
Speech Recognition	Activity in the speech recognition subsystem.
Tracker Server	Activity in the Tracker subsystem over the last 10 minute period.
Transaction Server	Activity in the Transaction Server subsystem over the last 10 minute period.
IC System Status	General status of CIC, in terms of number of executing handlers, threads, errors, available text-to-speech sessions, and switchover events.
IC Performance	Current health of the system in performance terms.

Controls on this dialog

Statistic Category list	The leftmost list displays general categories of System Statistics, followed by the number of statistics within each category that are selected for inclusion in the view.
Available Statistics list	The middle list contains statistics that can be added to the view.
Selected Statistics list	The rightmost list shows statistics for the currently selected category.
Add button	Adds selected items to include in the view.
Add All button	Adds all available items for the category to the list of items to include in the view.
Remove button	Removes items from the rightmost list, so that they are not included in the view.
Remove All button	Removes all items in the selected category from the view.
Move Up button	Moves the selected statistic up one row, to change its order in the view.
Move Down button	Moves the selected statistic down one row, to change its order in the view.

General Procedure

To determine which statistics appear in a view:

Select a category in the leftmost list.
Select items in the middle list. Then click Add. If you are not sure which statistics to select, briefly rest the mouse pointer over a statistic to display its description.
Optionally modify the display order of selections by clicking the Move Up and Move Down buttons.
Repeat steps 1-3 to select statistics from a different category.
When you are finished, click OK to apply selections to the view.