Social Media

The PureConnect social media features allow your contact center agents to receive and reply to inbound Facebook and Twitter messages, Facebook private messages, and Twitter direct messages. PureConnect also contains features for social media recordings and analytics.

	Get Started	How Social Media Processing Works Social Media Related Applications Licensing	Social Media Components
	Release Notes	Release Notes Web app
	Social Media Documentation	PureConnect Social Media Technical Reference
	Administrator	Social Media Configuration Configure Social Media Configure Facebook Channels	Configure Twitter Channels Configure a Whats App Channel
	Supervisor Features	Playback a Social Media Conversation Playback a Social Direct Message Interaction Statistics
	Agent Features	Managing Social Media Facebook Conversations Facebook Direct Messages Twitter Conversations	Twitter Direct Messages WhatsApp Direct Messages Use Response Management in a Social Media Interaction
	Developer Resources	Toolsteps and Initiators
	Additional Resources	PureConnect Community