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Social Media

The PureConnect social media features allow your contact center agents to receive and reply to inbound Facebook and Twitter messages, Facebook private messages, and Twitter direct messages. PureConnect also contains features for social media recordings and analytics.

Get Started

How Social Media Processing Works

Social Media Related Applications

Licensing

Social Media Components

Release Notes

Release Notes Web app

 

Social Media Documentation

PureConnect Social Media Technical Reference

 

 

Administrator

Social Media Configuration

Configure Social Media

Configure Facebook Channels

Configure Twitter Channels

 

Supervisor Features

Playback a Social Media Conversation

Playback a Social Direct Message

Interaction Statistics

 

Agent Features

Managing Social Media

Facebook Conversations

Facebook Direct Messages

Twitter Conversations

Twitter Direct Messages

Use Response Management in a Social Media Interaction

Developer Resources

Toolsteps and Initiators

 

Additional Resources

PureConnect Community