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IC Business Manager Applications

IC Business Manager (ICBM) is a framework that hosts several different CIC applications used to monitor and manage a contact center. The ICBM framework uses common controls and menus for logging on and off, navigation, creating views, etc.  Each installed application that you have access to appears in its own workspace, accessible from a tab or menu on the side of the framework. You can access help for each of the IC Business Manager applications here.

Interaction Dialer Administrator

Interaction Feedback

Interaction Optimizer

Interaction Process Automation

Interaction Quality Manager

Interaction Recorder

Interaction Report Assistant

Interaction Reporter

Interaction Supervisor

Interaction Tracker