Interaction Optimizer

CIC and Interaction Optimizer provide a complete workforce management solution. Interaction Optimizer uses forecasting, scheduling, and real-time schedule adherence allowing a contact center to plan for and ensure optimal staffing and service levels at any given time. 

	Get Started	About Interaction Optimizer Using the Schedules, Schedule Bids, and Forecasts Grid
	Release Notes	Release Notes Web app What's New in Interaction Optimizer
	Interaction Optimizer Documentation	Interaction Optimizer Help Interaction Optimizer Help (browser)
	Administrator	Interaction Optimizer Technical Reference Interaction Optimizer Requirements and Limitations Overview Technical Reference Install IC Business Manager Applications	Interaction Optimizer Configuration PureConnect AI-Powered Workforce Management Technical Reference Tips and Troubleshooting
	Supervisor Features	Configuration Overview Forecasting Overview Scheduling Overview	Intraday Management Time Off Planning
	Agent Features	Display Your Schedule in Interaction Desktop Display Your Schedule in Interaction Connect Working with Time Off Requests in Interaction Desktop Time Off Requests in Interaction Connect	Shift Trading Schedule Adherence Using the My Schedule View
	Developer Resources	ICWS API Documentation for Workforce Management ICWS API Documentation for Interaction Optimizer
	Related Documentation	Interaction Optimizer Category   Interaction Optimizer Reports
	Additional Resources	Interaction Optimizer Videos PureConnect Community Support Self-Help	Interaction Optimizer related KB articles