Interaction Recorder and Interaction Quality Manager
Interaction Recorder is a PureConnect Workforce Management (WFM) application aimed at enhancing performance to achieve operational goals. The Interaction Recorder Client for IC Business Manager provides multichannel interaction recording features for quality and workforce management. The Interaction Recorder and Interaction Quality Manager features include the ability to record and assess calls, emails, chats, and social media interactions, for agent coaching and quality measurement. Interaction Recorder provides the ability to search and playback media recordings and to manage quality assessment control.