Interaction Tracker

Interaction Tracker enables CIC users to view the interaction histories between CIC users and outside people, or between CIC users, by maintaining a database of CIC users and their associated interactions.

The supporting files for the Interaction Tracker components are automatically installed with the CIC server, IC User Applications, and IC Business Manager installs.

	Get Started	About Interaction Tracker
	Release Notes	Release Notes Web app What's new in Interaction Tracker
	Interaction Tracker Documentation	Interaction Tracker help Interaction Tracker Filtered Directories Technical Reference Interaction Tracker Interaction Segments Technical Reference	Interaction Tracker Timesheet Reporting Technical Reference
	Administrator	Interaction Tracker Installation Configuring Interaction Tracker Tracker Policy rights	Defining Interaction Tracker Entity Types Interaction Tracker tables Interaction Tracker Security
	Supervisor Features	Interaction Tracker Category
	Agent Features	Working with Interaction Tracker Related Interactions Tracker Filtered Directories
	Developer Resources	WebProcessorBridge TrackerAdmin C# Example TrackerClient C# Example
	Related Documentation	PureConnect Installation and Configuration Guide
	Additional Resources	PureConnect Community Support Self-Help   KB articles for Interaction Tracker