• Contents

Interaction Supervisor

Interaction Supervisor is a performance monitoring application for use with Customer Interaction Center (CIC).

Get Started

Introduction to Interaction Supervisor

Release Notes

Release Notes Web app


Interaction Supervisor Documentation

Interaction Supervisor Help

Interaction Supervisor iPad Edition Administrator's Guide




Install IC Business Manager Applications

Licenses, Security and Access Control Rights



Supervisor Features

Manage Workspaces

Manage Views

Manage Alerts

Manage Assistance Requests

Manage Client Memos

Display and Configure Agent Statistics

Developer Resources

ICWS API Documentation for Statistics


Related Documentation

About Snippet Recordings


Additional Resources

PureConnect Resource Center

Support Self-Help  

IC Business Manager Videos

PureConnect Community

Interaction Supervisor Related KB Articles