Accessibility Enhancements

Interaction Connect includes accessibility enhancements based on WCAG 2.0 (Web Content Accessibility Guidelines). The enhancements include screen reader support, keyboard navigation, and a new Command Palette for command shortcuts. For the visually impaired, there are improved contrast ratios for text and links and support for content resizing up to 200 percent.

Requirements: To enable users to use the keyboard to create conference calls and conference chats, the PureConnect administrator must set the accessibilityMode Optional General Server Parameter to True. Also, when set to True, a message box appears in Interaction Connect if search results are null in Call History or the Company Directory. Button labels appear in bold text. Interaction Connect users can elect to use accessibility enhancements for the visually impaired by enabling Accessibility Mode.

Getting Started

To use the accessibility enhancements:

• Start the screen reader before starting Interaction Connect.

  Requirements: JAWS is the only currently supported screen reader. It is a licensed application.

• To enable Accessibility Mode, select Enable accessibility mode in the Application Settings Features page.

For more information about accessibility features, see:

• Screen Reader

• Accessibility Mode

• Access Keys

• Command Palette

• Navigation Bar

• Keyboard Navigation

• My Interactions Shortcuts

• Set Status in Accessibility Mode

• Create a Conference Call in Accessibility Mode

• Create a Conference Chat in Accessibility Mode

• Legibility