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My Interactions Shortcuts

The following keyboard shortcuts are available only when My Interactions is your selected view. To use the corresponding action, the selected interaction must be in the correct state and you must have the appropriate rights.

Most of these shortcuts correspond to buttons on the My Interactions toolbar. For more information, see Queue Control Toolbar Buttons.

Click an action name for a description of the corresponding button or its function and requirements.

Function

Shortcut

Coach an Interaction

Alt+O

Transfer a Call After Consulting the Recipient

Alt+C

Associate an Interaction to a Contact

Alt+A

Disconnect the current interaction

Alt+X

Hold

Alt+H

Join an Interaction

Alt+J

Journey Map

Ctrl+Alt+J

Listen to a Call

Alt+L

Mute

Alt+U

Pause Recording

Alt+G

Pickup

Alt+P

Private

Alt+I

Quick Add a Contact

Alt+Q

Record

Alt+R

Secure Pause a Recording

Ctrl+Alt+G

Remove a Disconnect Interaction from Queue

Ctrl+Alt+R

Transfer

Alt+T

Voicemail

Alt+M