PureConnect Product Downloads

Important: CIC 2023R3 Upgrade process: PureConnect 2023 R3 is incorporated with OpenSSL 3.0.8 and it's a major update containing support for many key security improvements as well as renewed FIPS certification.

3-Step Process:

Step-1: Latest Patch Versions: Upgrade CIC and all PureConnect components to the last 5 releases, latest patch (2022R1 to 2023R2).

Step-2: Certificates update to SHA-256 Digest: PureConnect 2023 R3 with OpenSSL 3.0 mandates all CIC processes to be set up to use SHA-256 certificates.

Step-3: Install 2023R3: Upgrade CIC and all PureConnect components to 2023R3.

For more information, see: CIC-2023R3-Upgrade-process



This page provides the downloads and release information for currently supported releases and patches.  Releases that are end of maintenance and/or end of support are not provided.  For related information, please visit the Genesys Products End of Life page, the Genesys End of Life Policy​ page, and the PureConnect Maintenance and Support Cycle page. 

CIC

Database

  • Starting with CIC 2016 R1, a Database Scripts zip file containing SQL and Oracle database scripts for each release and patch is provided as a separate download for customers who want to review the scripts prior to downloading the CIC .iso.
  • Starting with CIC 2016 R2, CIC and Optimizer database space planning spreadsheets are included in the Database Scripts zip file.
  • A Database Schema Change Library containing reports detailing the schema changes between your current CIC release/patch and a target CIC release/patch is available to help with upgrading database customizations.

The CIC Summary file in the Release/Patch Documents column below contains a Device/Install Hint field that indicates which installation program(s) contain the updated code for each issue. See the Device Install Hint page for an explanation of how to understand and use the Device/Install Hint field.

ReleaseRelease
Download(s)
Release
Posted On
PatchPatch
Download(s)
Patch
Posted On
Release/Patch
Documents
CIC 2023 R3 (with Interactive Update 2023 R3) CIC_2023_R3.iso
CIC_LanguagePacks_2023_R3.iso
CIC_Appliance_2023_R3.iso
CIC_2023_R3_DatabaseScripts.zip
07-Nov-2023 Patch 13 (with Interactive Update Patch 13) CIC_2023_R3_Patch13.iso
CIC_Appliance_2023_R3_Patch13.iso
CIC_LanguagePacks_2023_R3_Patch13.iso
CIC_2023_R3_Patch13_DatabaseScripts.zip
21-May-2024 CIC Readme
CIC Summary
IUpdate Readme
IUpdate Summary
CIC 2023 R2 (with Interactive Update 2023 R2) CIC_LanguagePacks_2023_R2.iso
CIC_2023_R2.iso
CIC_Appliance_2023_R2.iso
CIC_2023_R2_DatabaseScripts.zip
23-May-2023 Patch 20 (with Interactive Update Patch 20) CIC_2023_R2_Patch20.iso
CIC_Appliance_2023_R2_Patch20.iso
CIC_LanguagePacks_2023_R2_Patch20.iso
CIC_2023_R2_Patch20_DatabaseScripts.zip
21-May-2024 CIC Readme
CIC Summary
IUpdate Readme
IUpdate Summary
CIC 2023 R1 (with Interactive Update 2023 R1) CIC_2023_R1.iso
CIC_Appliance_2023_R1.iso
CIC_LanguagePacks_2023_R1.iso
CIC_2023_R1_DatabaseScripts.zip
31-Jan-2023 Patch 26 (with Interactive Update Patch 26) CIC_2023_R1_Patch26.iso
CIC_Appliance_2023_R1_Patch26.iso
CIC_LanguagePacks_2023_R1_Patch26.iso
CIC_2023_R1_Patch26_DatabaseScripts.zip
21-May-2024 CIC Readme
CIC Summary
IUpdate Readme
IUpdate Summary
CIC 2022 R3 (with Interactive Update 2022 R3) CIC_Appliance_2022_R3.iso
CIC_2022_R3.iso
CIC_LanguagePacks_2022_R3.iso
CIC_2022_R3_DatabaseScripts.zip
11-Oct-2022 Patch 28 (with Interactive Update Patch 28) CIC_2022_R3_Patch28.iso
CIC_Appliance_2022_R3_Patch28.iso
CIC_LanguagePacks_2022_R3_Patch28.iso
CIC_2022_R3_Patch28_DatabaseScripts.zip
21-May-2024 CIC Readme
CIC Summary
IUpdate Readme
IUpdate Summary
CIC 2022 R2 (with Interactive Update 2022 R2) CIC_LanguagePacks_2022_R2.iso
CIC_Appliance_2022_R2.iso
CIC_2022_R2.iso
CIC_2022_R2_DatabaseScripts.zip
05-Jul-2022 Patch 35 (with Interactive Update Patch 35) CIC_2022_R2_Patch35.iso
CIC_Appliance_2022_R2_Patch35.iso
CIC_LanguagePacks_2022_R2_Patch35.iso
CIC_2022_R2_Patch35_DatabaseScripts.zip
21-May-2024 CIC Readme
CIC Summary
IUpdate Readme
IUpdate Summary
CIC 2022 R1 (with Interactive Update 2022 R1) CIC_2022_R1.iso
CIC_Appliance_2022_R1.iso
CIC_LanguagePacks_2022_R1.iso
CIC_2022_R1_DatabaseScripts.zip
15-Feb-2022 Patch 44 (with Interactive Update Patch 44) CIC_2022_R1_Patch44.iso
CIC_Appliance_2022_R1_Patch44.iso
CIC_LanguagePacks_2022_R1_Patch44.iso
CIC_2022_R1_Patch44_DatabaseScripts.zip
21-May-2024 CIC Readme
CIC Summary
IUpdate Readme
IUpdate Summary

Interaction Dialer

ReleaseRelease
Download(s)
Release
Posted On
PatchPatch
Download(s)
Patch
Posted On
Release/Patch
Documents
Interaction Dialer 2023 R3Dialer_2023_R3.iso
Dialer_LanguagePacks_2023_R3.iso
07-Nov-2023 Patch 13Dialer_2023_R3_Patch13.iso
Dialer_LanguagePacks_2023_R3_Patch13.iso
21-May-2024Readme
Summary
Interaction Dialer 2023 R2Dialer_2023_R2.iso
Dialer_LanguagePacks_2023_R2.iso
23-May-2023 Patch 20Dialer_2023_R2_Patch20.iso
Dialer_LanguagePacks_2023_R2_Patch20.iso
21-May-2024Readme
Summary
Interaction Dialer 2023 R1Dialer_2023_R1.iso
Dialer_LanguagePacks_2023_R1.iso
31-Jan-2023 Patch 26Dialer_2023_R1_Patch26.iso
Dialer_LanguagePacks_2023_R1_Patch26.iso
21-May-2024Readme
Summary
Interaction Dialer 2022 R3Dialer_2022_R3.iso
Dialer_LanguagePacks_2022_R3.iso
11-Oct-2022 Patch 28Dialer_2022_R3_Patch28.iso
Dialer_LanguagePacks_2022_R3_Patch28.iso
21-May-2024Readme
Summary
Interaction Dialer 2022 R2Dialer_LanguagePacks_2022_R2.iso
Dialer_2022_R2.iso
05-Jul-2022 Patch 35Dialer_2022_R2_Patch35.iso
Dialer_LanguagePacks_2022_R2_Patch35.iso
21-May-2024Readme
Summary
Interaction Dialer 2022 R1Dialer_LanguagePacks_2022_R1.iso
Dialer_2022_R1.iso
15-Feb-2022 Patch 44Dialer_2022_R1_Patch44.iso
Dialer_LanguagePacks_2022_R1_Patch44.iso
21-May-2024Readme
Summary

CIC Web Applications

  • CIC Web Applications 2015 R2 and later contains IPA Stand-alone Web Client, Optimizer Web Features, and Interaction Connect.
  • Installation Instructions
ReleaseRelease
Download(s)
Release
Posted On
PatchPatch
Download(s)
Patch
Posted On
Release/Patch
Documents
CIC Web Applications 2023 R3CIC_Web_Applications_2023_R3.zip
07-Nov-2023 Included in the zip file
CIC Web Applications 2023 R2CIC_Web_Applications_2023_R2.zip
23-May-2023 Patch 2CIC_Web_Applications_2023_R2_Patch_2.zip
16-Jan-2024 Included in the zip file
CIC Web Applications 2023 R1CIC_Web_Applications_2023_R1.zip
31-Jan-2023 Patch 3CIC_Web_Applications_2023_R1_Patch_3.zip
16-Jan-2024 Included in the zip file
CIC Web Applications 2022 R3CIC_Web_Applications_2022_R3.zip
11-Oct-2022 Patch 4CIC_Web_Applications_2022_R3_Patch_4.zip
16-Jan-2024 Included in the zip file
CIC Web Applications 2022 R2CIC_Web_Applications_2022_R2.zip
05-Jul-2022 Patch 3CIC_Web_Applications_2022_R2_Patch_3.zip
16-Jan-2024 Included in the zip file
CIC Web Applications 2022 R1CIC_Web_Applications_2022_R1.zip
15-Feb-2022 Patch 4CIC_Web_Applications_2022_R1_Patch_4.zip
16-Jan-2024 Included in the zip file

Interaction Conference

ReleaseRelease
Download(s)
Release
Posted On
PatchPatch
Download(s)
Patch
Posted On
Release/Patch
Documents
Interaction Conference 2023 R3ICon_2023_R3.iso
07-Nov-2023 Patch 13ICon_2023_R3_Patch13.iso
21-May-2024Readme
Summary
Interaction Conference 2023 R2ICon_2023_R2.iso
23-May-2023 Patch 20ICon_2023_R2_Patch20.iso
21-May-2024Readme
Summary
Interaction Conference 2023 R1ICon_2023_R1.iso
31-Jan-2023 Patch 26ICon_2023_R1_Patch26.iso
21-May-2024Readme
Summary
Interaction Conference 2022 R3ICon_2022_R3.iso
11-Oct-2022 Patch 28ICon_2022_R3_Patch28.iso
21-May-2024Readme
Summary
Interaction Conference 2022 R2ICon_2022_R2.iso
05-Jul-2022 Patch 35ICon_2022_R2_Patch35.iso
21-May-2024Readme
Summary
Interaction Conference 2022 R1ICon_2022_R1.iso
15-Feb-2022 Patch 44ICon_2022_R1_Patch44.iso
21-May-2024Readme
Summary

Integrations

Integrations

ReleaseRelease
Download(s)
Release
Posted On
PatchPatch
Download(s)
Patch
Posted On
Release/Patch
Documents
Integrations 2023 R3Integrations_2023_R3.iso
07-Nov-2023 Patch 13Integrations_2023_R3_Patch13.iso
21-May-2024 Oracle Service Cloud Readme
Oracle Service Cloud Summary
Integrations 2023 R2Integrations_2023_R2.iso
23-May-2023 Patch 20Integrations_2023_R2_Patch20.iso
21-May-2024 Oracle Service Cloud Readme
Oracle Service Cloud Summary
Integrations 2023 R1Integrations_2023_R1.iso
31-Jan-2023 Patch 26Integrations_2023_R1_Patch26.iso
21-May-2024 Oracle Service Cloud Readme
Oracle Service Cloud Summary
Integrations 2022 R3Integrations_2022_R3.iso
11-Oct-2022 Patch 28Integrations_2022_R3_Patch28.iso
21-May-2024 Oracle Service Cloud Readme
Oracle Service Cloud Summary
Integrations 2022 R2Integrations_2022_R2.iso
05-Jul-2022 Patch 35Integrations_2022_R2_Patch35.iso
21-May-2024 Oracle Service Cloud Readme
Oracle Service Cloud Summary
Integrations 2022 R1Integrations_2022_R1.iso
15-Feb-2022 Patch 44Integrations_2022_R1_Patch44.iso
21-May-2024 Oracle Service Cloud Readme
Oracle Service Cloud Summary

Migration

  • The Migration .iso supports the latest CIC release/patch plus all previous supported CIC release/patches.
  • Installation Instructions
ReleaseRelease
Download(s)
Release
Posted On
Migration 2017 R1Migration_2017_R1_Patch1.iso
31-Oct-2016
Migration 2020 R4Migration_2020_R4_Patch3.iso
01-Dec-2020

Interaction Director

  • Required: Apply the latest patch after installing Interaction Director 2017 R2 or later. Patches are cumulative
  • Release Notes - New features, cumulative for all releases, are maintained in the overall CIC Release Notes
  • See the Readme and Summary “Release/Patch Documents” in the table below for details on fixed issues
  • Installation Instructions
ReleaseRelease
Download(s)
Release
Posted On
PatchPatch
Download(s)
Patch
Posted On
Release/Patch
Documents
Interaction Director 2023 R3Director_2023_R3.iso
07-Nov-2023 Patch 13Director_2023_R3_Patch13.iso
21-May-2024Readme
Summary
Interaction Director 2023 R2Director_2023_R2.iso
23-May-2023 Patch 20Director_2023_R2_Patch20.iso
21-May-2024Readme
Summary
Interaction Director 2023 R1Director_2023_R1.iso
31-Jan-2023 Patch 26Director_2023_R1_Patch26.iso
21-May-2024Readme
Summary
Interaction Director 2022 R3Director_2022_R3.iso
11-Oct-2022 Patch 28Director_2022_R3_Patch28.iso
21-May-2024Readme
Summary
Interaction Director 2022 R2Director_2022_R2.iso
05-Jul-2022 Patch 35Director_2022_R2_Patch35.iso
21-May-2024Readme
Summary
Interaction Director 2022 R1Director_2022_R1.iso
15-Feb-2022 Patch 44Director_2022_R1_Patch44.iso
21-May-2024Readme
Summary