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PureConnect Printable Documentation

The PureConnect printable documentation provides print versions in .pdf format (and .doc format where indicated) of the PureConnect help systems. The source files for the quick reference materials and user guides are also available in .doc, .vsd, or .pub formats for partners who want to make their own customized versions of these documents.

Printing hard copy documentation

Some localized versions of printable documentation are available.

Printable Help Documentation 

Name

PureConnect Release Notes

Interaction Administrator Help

Interaction Administrator Web Help

Analytics Help

 Interaction ​Attendant Help

 Interaction Client DDE API Developer's Guide

 Interaction Conference Administrator's Guide

 Interaction Conference User's Guide

 Interaction Connect Help

Interaction Data Extractor Help

Interaction Designer COM API Help

Interaction Designer Help

 Interaction Desktop Framework Help

 Interaction Desktop Help

Interaction Dialer Manager Help

Interaction Fax Cover Page Editor Help

Interaction Fax Help

 Interaction Feedback Help

Interaction Host Recorder Help

Interaction Marquee Help

Interaction Optimizer Help (in ICBM)

 Interaction Optimizer Help (CIC Web Applications)

 Interaction Process Automation Designer Help

Interaction Process Automation Monitor Help

Interaction Process Automation Work Item Client Help

Interaction Process Automation Work Item Viewer Help

Interaction Quality Manager Help

 Interaction Recorder Client Help

​​​ Interaction Recorder Extreme Query Help

Interaction Recorder Policy Editor Help

 Interaction Report Assistant Help

Interaction Reporter Help

Interaction Scripter Client Help

Interaction Scripter Developer's Guide

Interaction Supervisor Help

Interaction Tracker Help

 Interaction Voicemail Player Help

Interaction Web Portal Help

 ​Log Viewer Help

Oracle Service Cloud Integration Help

PureConnect for Salesforce Help

Salesforce Connector Help

 ​SIP Soft Phone Help

 ​SOAP API Developer's Guide

 ​SOAP Notifier COM API Developer's Guide

Zendesk Screen Pop Connector Help

Printable Quick Reference Materials

Name

Updated

AudioCodes 420HD

​11/04/2015

Interaction Desktop Operator Console Quick Reference Card

​​05/05/2015

Interaction Desktop Quick Reference Card

05/05/2015

Interaction Mobile Office Quick Reference Guide

​02/09/2015

Polycom Soundpoint 330/320 Phone Card

02/17/2015

Polycom Soundpoint 430 Phone Card

​11/05/2014

Polycom Soundpoint 450 Phone Card

​​​​06/23/2015

Polycom Soundpoint 560/670 Phone Card

​​​06/23/2015

Polycom Spectrlink 8400 WiFi Series

01/18/2016

Polycom VVX 300/310/400/410 Phone Card

​06/08/2015

Polycom VVX 500/600 Phone Card

​06/08/2015

SIP Station Quick Reference Card

​​​06/08/2015

SIP Station II Quick Reference Card

​​​06/08/2015

Telephone User Interface Quick Reference Wallet Card

​​​​07/01/2015

Printable User's Guides

Name

Updated

Interaction Connect Quick Start Guide

​08/08/2017

Interaction Desktop Quick Start Guide

​08/08/2017

Telephone User Interface User's Guide  

​​​​​​07/01/2015

The Quick Reference Materials help contains all Customer Interaction Center user's guides and reference cards available.