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Interaction Voicemail

The Interaction Voicemail Player is a stand-alone desktop application for managing voicemails, with a common interface for all supported mail platforms. Voicemail .wav files are delivered to users via Microsoft Outlook, Gmail, IBM Notes, or Novell GroupWise email or via the CIC client interface.  

Get Started

Overview of Interaction Voicemail Player

How to use Interaction Voicemail Player

Install Voicemail Player on Workstation


Interaction Voicemail Player Documentation

Interaction Voicemail Player Help

Interaction Voicemail Player Printable Help



Tracing Configuration

Audio in Citrix Remote Desktop Services

Supervisor Features

Voicemail (Tracker) reports  

Agent Features

Play voice mail message directly from email

Control the playback of voice mail messages

Clear the message waiting indicator light on your phone

Use the Voicemail view in Interaction Connect

Use the Voicemail view in Interaction Desktop

Access saved Voicemail Messages in Interaction Mobile Office

Developer Resources




Send To Voicemail

Compile Voicemail TUI Initiator

Tracker VoiceMail Data

IceLib Voicemail Capabilities


Related Documentation

Interaction Mobile Office Technical Reference

PureConnect TUI User's Guide

Telephone User Interface Quick Reference

Group Policy Deployment for CIC Applications Technical Reference

PureConnect Installation and Configuration Guide

Additional Resources

PureConnect Community

Support Self-Help   

Voicemail related KB articles