• Contents


CIC systems can reduce initial IP phone configuration time and ongoing maintenance with managed IP phones. CIC supports Polycom phones, Interaction SIP Station I and II phones, PureConnect SIP Soft Phones, AudioCodes and Genesys phones as managed IP phones.

Get Started

Introduction to CIC Managed IP Phones

CIC Provisioning Subsystem

Supported Polycom Phones

Supported SIP Station I and II Phones

Supported SIP Soft Phones

Supported AudioCodes and Genesys Phones

Release Notes

Release Notes Web app


Phone Documentation

Genesys 405-405HD IP Phone User's Guide

Genesys 420HD IP Phone User's Guide

Quick Reference Materials



CIC Managed IP Phone Administrator's Guide

Managed IP Phone Assistant

Managed IP Phones


Agent Features

SIP Soft Phone

Web-Based Phone


Developer Resources

Telephony Tools


Related Documentation

SIP Soft Phone Help

Interaction SIP Station I and II Quick Reference Materials

CIC Web-Based Phone

SIP Bridge Installation and Configuration Guide

Additional Resources

PureConnect Resource Center

Phone related KB articles