The Releases section includes highlights of the ICWS API for each release of the Interaction Center on which it is supported. This includes features that have been added, improved, and changed as well as the supported feature versions for each release.

This topic contains the following sub-topics:

2022 R2

Details the release of ICWS for the 2022 R2 release of the Interaction Center.

2022 R1

Details the release of ICWS for the 2022 R1 release of the Interaction Center.

2021 R4

Details the release of ICWS for the 2021 R4 release of the Interaction Center.

2021 R3

Details the release of ICWS for the 2021 R3 release of the Interaction Center.

2021 R2

There are no functional changes in the 2021 R2 ICWS API release.

2021 R1

Details the release of ICWS for the 2021 R1 release of the Interaction Center.

2020 R4

Details the release of ICWS for the 2020 R4 release of the Interaction Center.

2020 R3

Details the release of ICWS for the 2020 R3 release of the Interaction Center.

2020 R2

Details the release of ICWS for the 2020 R2 release of the Interaction Center.

2020 R1

Details the release of ICWS for the 2020 R1 release of the Interaction Center.

2019 R4

Details the release of ICWS for the 2019 R4 release of the Interaction Center.

2019 R3

Details the release of ICWS for the 2019 R3 release of the Interaction Center.

2019 R2

Details the release of ICWS for the 2019 R2 release of the Interaction Center.

2019 R1

Details the release of ICWS for the 2019 R1 release of the Interaction Center.

2018 R5

Details the release of ICWS for the 2018 R5 release of the Interaction Center.

2018 R4

Details the release of ICWS for the 2018 R4 release of the Interaction Center.

2018 R3

Details the release of ICWS for the 2018 R3 release of the Interaction Center.

2018 R2

Details the release of ICWS for the 2018 R2 release of the Interaction Center.

2018 R1

Details the release of ICWS for the 2018 R1 release of the Interaction Center.

2017 R4

Details the release of ICWS for the 2017 R4 release of the Interaction Center.

2017 R3

Details the release of ICWS for the 2017 R3 release of the Interaction Center.

2017 R2

Details the release of ICWS for the 2017 R2 release of the Interaction Center.

2017 R1

Details the release of ICWS for the 2017 R1 release of the Interaction Center.

2016 R4

Details the release of ICWS for the 2016 R4 release of the Interaction Center.

2016 R3

Details the release of ICWS for the 2016 R3 release of the Interaction Center.

2016 R2

Details the release of ICWS for the 2016 R2 release of the Interaction Center.

2016 R1

Details the release of ICWS for the 2016 R1 release of the Interaction Center.

2015 R4

Details the release of ICWS for the 2015 R4 release of the Interaction Center.

2015 R3

Details the release of ICWS for the 2015 R3 release of the Interaction Center.

2015 R2

Details the release of ICWS for the 2015 R2 release of the Interaction Center.

2015 R1

Details the release of ICWS for the 2015 R1 release of the Interaction Center.

4.0 SU 6

Details the initial release of ICWS for the 4.0 SU 6 release of the Interaction Center.