2019 R3

There are no changes in the 2019 R3 ICWS API release.

This topic contains the following sections:

Release Highlights

The Client Buttons API was marked for release.

Warning

In previous releases, the feature version for 'quality-management' was reported to be 4, but was actually still on version 3. This page has been corrected to report version 3.

Warning

In previous releases, the documentation was inconsistent about the versioning and release status of the 'client-buttons' API. This has been corrected.

Client Buttons

A new Client Buttons service was added. The Client Buttons service permits a client to perform the following actions:

Supported Feature Versions

This release of the Interaction Center supports the following ICWS feature versions. See Versioning for more information about ICWS versioning, including how documentation of an API includes its required feature version and how to query the Interaction Center at run time to determine what feature versions it supports.

Note

Only the features listed below are supported by this release of the Interaction Center. Any other feature required by later versions of ICWS is not supported. Similarly, for the listed features, this release of the Interaction Center only supports the listed version of that feature, not any higher version.

CIC 2019 R3
FeatureVersionPreviously Released Version
activations11
client-buttons3 (New)N/A
configuration1515
connection1414
data-dictionary22
data-extractor22
dialer88
directories1010
interactions1818
ipa11
licenses22
messaging33
phone-numbers33
quality-management33
queues22
recordings55
response-management44
security22
session11
statistics66
status22
system22
unified-messaging22
voice-prompts22
wfm44