There are no changes in the 2019 R3 ICWS API release.
This topic contains the following sections:
The Client Buttons API was marked for release.
In previous releases, the feature version for 'quality-management' was reported to be 4, but was actually still on version 3. This page has been corrected to report version 3.
In previous releases, the documentation was inconsistent about the versioning and release status of the 'client-buttons' API. This has been corrected.
A new Client Buttons service was added. The Client Buttons service permits a client to perform the following actions:
This release of the Interaction Center supports the following ICWS feature versions. See Versioning for more information about ICWS versioning, including how documentation of an API includes its required feature version and how to query the Interaction Center at run time to determine what feature versions it supports.
Only the features listed below are supported by this release of the Interaction Center. Any other feature required by later versions of ICWS is not supported. Similarly, for the listed features, this release of the Interaction Center only supports the listed version of that feature, not any higher version.