The 2018 R2 release of the Interaction Center supports the changes to the ICWS
API described below.
This topic contains the following sections:
The following new properties were added to the clientButton
data contract, which affects the 200 HTTP status code response to GET /icws/{sessionId}/configuration/client-buttons, as well as the request for POST /icws/{sessionId}/configuration/client-buttons:
A new POST /icws/{sessionId}/interactions/{interactionId}/wrap-up-assignments method was added to allow adding wrap-up assignments to a segment of the interaction that received the wrap-up required attribute update.
This release of the Interaction Center supports the following ICWS
feature versions. See Versioning for more information about ICWS
versioning, including how documentation of an API includes its required feature version and how to query the Interaction Center at run time to determine what feature versions it supports.
Only the features listed below are supported by this release of the Interaction Center. Any other feature required by later versions of ICWS
is not supported. Similarly, for the listed features, this release of the Interaction Center only supports the listed version of that feature, not any higher version.
Feature | Version | Previously Released Version |
---|---|---|
activations | 1 | 1 |
configuration | 13 (Updated) | 12 |
connection | 12 | 12 |
dialer | 4 | 4 |
directories | 8 | 8 |
interactions | 16 (Updated) | 15 |
ipa | 1 | 1 |
licenses | 2 | 2 |
messaging | 3 | 3 |
phone-numbers | 3 | 3 |
queues | 2 | 2 |
security | 2 | 2 |
session | 1 | 1 |
statistics | 4 | 4 |
status | 2 | 2 |
system | 2 | 2 |
wfm | 4 | 4 |