A breaking change was made in the Users representation. The roles property has been changed to a inheritableConfigurationIdCollection property so that inheritance information can be properly retrieved. This breaking change affects all User configuration APIs that return a User object.

New documentation has been added to describe the coverage of IceLib APIs that is provided by the ICWS API. Custom application developers can use this information when planning a migration from an IceLib-based application to an ICWS-based one.

New APIs have been added to the Connection service to allow web browser-based applications to implement single sign-on using redirects instead of a pop-up window. Details on how to use these APIs can be found in the Using Single Sign-on section of the Connecting page.

The Interactions service in this release has been extended to add in the following support:

• The /icws/{sessionId}/interactions/{interactionId}/transfer-to-voicemail resource can be used to transfer an interaction to voice mail.
• The /icws/{sessionId}/interactions/{interactionId}/park resource can be used to park an interaction.
• The /icws/{sessionId}/interactions/{interactionId}/consult resource can be used to initiate a consult transfer between the caller, the agent, and a consult.
• The /icws/{sessionId}/interactions/{interactionId}/consult/{consultId} resource can be used to cancel a consult transfer.
• The /icws/{sessionId}/interactions/{interactionId}/consult/{consultId}/change-audience resource can be used to change who the agent is speaking and listening to in a consult transfer.
• The /icws/{sessionId}/interactions/{interactionId}/consult/{consultId}/conclude resource can be used to conclude a consult transfer.
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• The /icws/{sessionId}/interactions/{interactionId}/send-digits resource can be used to send Dual-tone multi-frequency (DTFM) digits to an interaction.
• The /icws/{sessionId}/messaging/subscriptions/interaction-alerting resource can be used to manage subscriptions for Interaction Alerting notifications..
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The Interactions service has also been extended to support chat interactions:

• The POST /icws/{sessionId}/interactions method has a new createChatParameters representation that can be used to create chat interactions.
• The /icws/{sessionId}/messaging/subscriptions/interactions/{interactionId}/chat resource can be used to manage subscriptions for chat interactions.
• The /icws/{sessionId}/interactions/{interactionId}/chat/messages resource can be used to add a text message to a chat interaction.
• The /icws/{sessionId}/interactions/{interactionId}/chat/typing-indicator resource can be used to set or clear the participants typing indicator for a chat interaction.

The Phone Numbers service introduced in this release provides the ability to query the details for a phone number via the /icws/{sessionId}/phone-numbers/query-details resource.

This release of the Interaction Center supports the following ICWS feature versions. See Versioning for more information about ICWS versioning, including how documentation of an API includes its required feature version and how to query the Interaction Center at run time to determine what feature versions it supports.