The Directories service introduced in this release provides the ability to perform various directory-related operations:

• The /icws/{sessionId}/messaging/subscriptions/directories resource provides the ability to create and update a subscription to the metadata of all directories accessible to the logged in user. Directory metadata represents the information about the directories in the IC System and can be used to identify a directory of contact entries for use in directory subscriptions.
• The /icws/{sessionId}/messaging/subscriptions/directories/{subscriptionId} resource provides the ability to create and update subscriptions to directories that are accessible to the logged in user. Directories are identified via the directoryID property from an associated directory metadata subscription response. Directory subscriptions provide a way to retreive contact entries that are associated with the specified directory, as well as the ability to watch for contact additions, changes, and removals for the directory.
• The /icws/{sessionId}/directories/lookup-entries resource provides the ability to retrieve lookup entries that match supplied query parameters. Lookup entries provides access to retrieve users, standalone phone, station, station group, attendant profile, and workgroup objects based on provided search criteria. For example, it can be used to retrieve all users that have a last name that exactly matches "Doe", such as "John Doe". Only objects that the logged in user has search access to can be retrieved.

See Directories for help getting started with using this new API.

The /icws/{sessionId}/messaging/subscriptions/interaction-history resource introduced in this release provides the ability to create and update subscriptions to interaction history. Interaction history provides access to historical information about the logged in user's interactions, such as the begin time and remote number. Only call-specific interaction history is provided.

The Users representations were enhanced with a new enableAdvancedDialing property that determines if the advanced dialing options are enabled.

This release of the Interaction Center supports the following ICWS feature versions. See Versioning for more information about ICWS versioning, including how documentation of an API includes its required feature version and how to query the Interaction Center at run time to determine what feature versions it supports.