The 2020 R2 release of the Interaction Center supports the changes to the ICWS API described below.
This topic contains the following sections:
A new /icws/web-chat/message-history/{participantId} resource was added to retrieve all web chat message representations from the server.
This release of the Interaction Center supports the following ICWS feature versions. See Versioning for more information about ICWS versioning, including how documentation of an API includes its required feature version and how to query the Interaction Center at run time to determine what feature versions it supports.
Only the features listed below are supported by this release of the Interaction Center. Any other feature required by later versions of ICWS is not supported. Similarly, for the listed features, this release of the Interaction Center only supports the listed version of that feature, not any higher version.