2018 R1

The 2018 R1 release of the Interaction Center supports the changes to the ICWS API described below.

This topic contains the following sections:

Interactions

A new error.request.interactions.invalidOutboundMailboxConfiguration error was added to the 400 HTTP status code response to POST /icws/{sessionId}/interactions.

Supported Feature Versions

This release of the Interaction Center supports the following ICWS feature versions. See Versioning for more information about ICWS versioning, including how documentation of an API includes its required feature version and how to query the Interaction Center at run time to determine what feature versions it supports.

Note

Only the features listed below are supported by this release of the Interaction Center. Any other feature required by later versions of ICWS is not supported. Similarly, for the listed features, this release of the Interaction Center only supports the listed version of that feature, not any higher version.

CIC 2018 R1
FeatureVersionPreviously Released Version
activations11
configuration1212
connection1212
dialer4 (Updated)3
directories88
interactions15 (Updated)14
ipa11
licenses22
messaging33
phone-numbers33
queues22
security22
session11
statistics44
status22
system22
wfm44