2016 R4

The 2016 R4 release of the Interaction Center supports the changes to the ICWS API described below.

This topic contains the following sections:

Configuration

A new validationErrorType.objectValidationErrorMutuallyExclusive enumeration value was added to the 400 HTTP status code response of the PUT and POST operations for configuration objects. This validation error type is currently being returned with the /icws/{sessionId}/configuration/status-messages resource when both the allowAcdCalls and isForward properties are set to true, or when both the allowFollowUp and isPersistent properties are set to true.

The /icws/{sessionId}/configuration/status-messages resource was enhanced to support editing capabilities:

To support the new password policy enhancements, new minimumLowercaseCharacters, minimumNumericCharacters, minimumSpecialCharacters, minimumUppercaseCharacters, and specialCharacters properties were added to the data contract of the /icws/{sessionId}/configuration/password-policies resource.

Security

To support the new password policy enhancements, new passwordErrors.passwordPolicyErrorId values were added to the 400 HTTP status code response of the POST operation of POST /icws/{sessionId}/security/password.

  • tooFewUppercaseCharacters
  • tooFewLowercaseCharacters
  • tooFewNumericCharacters
  • tooFewSpecialCharacters

Supported Feature Versions

This release of the Interaction Center supports the following ICWS feature versions. See Versioning for more information about ICWS versioning, including how documentation of an API includes its required feature version and how to query the Interaction Center at run time to determine what feature versions it supports.

Note

Only the features listed below are supported by this release of the Interaction Center. Any other feature required by later versions of ICWS is not supported. Similarly, for the listed features, this release of the Interaction Center only supports the listed version of that feature, not any higher version.

CIC 2016 R4
FeatureVersionPreviously Released Version
activations11
configuration10 (Updated)8
connection9 (Updated)8
dialer22
directories66
interactions11 (Updated)10
ipa11
licenses22
messaging33
phone-numbers22
queues11
security2 (Updated)1
session11
statistics33
status22
system22
wfm44