The 2016 R4 release of the Interaction Center supports the changes to the ICWS
API described below.
This topic contains the following sections:
A new validationErrorType.objectValidationErrorMutuallyExclusive
enumeration value was added to the 400 HTTP status code response of the PUT and POST operations for configuration objects. This validation error type is currently being returned with the /icws/{sessionId}/configuration/status-messages resource when both the allowAcdCalls
and isForward
properties are set to true
, or when both the allowFollowUp
and isPersistent
properties are set to true
.
The /icws/{sessionId}/configuration/status-messages resource was enhanced to support editing capabilities:
To support the new password policy enhancements, new minimumLowercaseCharacters
, minimumNumericCharacters
, minimumSpecialCharacters
, minimumUppercaseCharacters
, and specialCharacters
properties were added to the data contract of the /icws/{sessionId}/configuration/password-policies resource.
To support the new password policy enhancements, new passwordErrors.passwordPolicyErrorId
values were added to the 400 HTTP status code response of the POST operation of POST /icws/{sessionId}/security/password.
tooFewUppercaseCharacters
tooFewLowercaseCharacters
tooFewNumericCharacters
tooFewSpecialCharacters
This release of the Interaction Center supports the following ICWS
feature versions. See Versioning for more information about ICWS
versioning, including how documentation of an API includes its required feature version and how to query the Interaction Center at run time to determine what feature versions it supports.
Only the features listed below are supported by this release of the Interaction Center. Any other feature required by later versions of ICWS
is not supported. Similarly, for the listed features, this release of the Interaction Center only supports the listed version of that feature, not any higher version.
Feature | Version | Previously Released Version |
---|---|---|
activations | 1 | 1 |
configuration | 10 (Updated) | 8 |
connection | 9 (Updated) | 8 |
dialer | 2 | 2 |
directories | 6 | 6 |
interactions | 11 (Updated) | 10 |
ipa | 1 | 1 |
licenses | 2 | 2 |
messaging | 3 | 3 |
phone-numbers | 2 | 2 |
queues | 1 | 1 |
security | 2 (Updated) | 1 |
session | 1 | 1 |
statistics | 3 | 3 |
status | 2 | 2 |
system | 2 | 2 |
wfm | 4 | 4 |