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AgentComplianceOverrides Table

  • Table Type - Lookup
  • Last Changed Version - 17.1.0.324
  • Last Changed Reason - Added for dialer manual outbound followup calls.

SQL Column Definitions

Column Data Type (Size) Is Nullable Contains PII Description Last Change Version Last Change Reason CX Insights Name CX Insights Type CX Insights Folder Name
id smallint False Unknown

Code number from the agentoverride column in the CallHistory table.

 4.0.106.453 4.0 Release
Filter bit True Unknown

This flag indicates whether Filter was overridden. This only applies to custom Icelib Manual Call overrides.

If it is a 1, Filter was overridden.

If it is a 0, Filter was not a factor.

 4.0.106.453 4.0 Release
QueryTimeFilter bit True Unknown

This flag indicates whether QueryTimeFilter was overridden. This only applies to custom Icelib Manual Call overrides.

If it is a 1, QueryTimeFilter was overridden.

If it is a 0, QueryTimeFilter was not a factor.

 4.0.106.453 4.0 Release
ZoneBlocking bit True Unknown

This flag indicates whether ZoneBlocking was overridden to make the call while using the Follow Up Call feature.

If it is a 1, ZoneBlocking was overridden.

If it is a 0, ZoneBlocking was not a factor.

 4.0.106.453 4.0 Release
Skills bit True Unknown

This flag indicates whether Skills was overridden to make the call while using the Follow Up Call feature.

If it is a 1, Skills was overridden.

If it is a 0, Skills was not a factor.

 4.0.106.453 4.0 Release
DailyLimit bit True Unknown

This flag indicates whether DailyLimit was overridden to make the call while using the Follow Up Call feature.

If it is a 1, DailyLimit was overridden.

If it is a 0, DailyLimit was not a factor.

 4.0.106.453 4.0 Release
MinimumSpacing bit True Unknown

This flag indicates whether MinimumSpacing was overridden. This only applies to custom Icelib Manual Call overrides.

If it is a 1, MinimumSpacing was overridden.

If it is a 0, MinimumSpacing was not a factor.

 4.0.106.453 4.0 Release
PNDStatus bit True Unknown

This flag indicates whether PNDStatus was overridden. This only applies to custom Icelib Manual Call overrides.

If it is a 1, PNDStatus was overridden.

If it is a 0, PNDStatus was not a factor.

 4.0.106.453 4.0 Release
DNCScrub bit True Unknown

This flag indicates whether DNC was overridden to make the call while using the Follow Up Call feature.

If it is a 1, DNC was overridden.

If it is a 0, DNC was not a factor.

 4.0.106.453 4.0 Release
CampaignOwnership bit True Unknown

This flag indicates whether CampaignOwnership was overridden. This only applies to custom Icelib Manual Call overrides.

If it is a 1, CampaignOwnership was overridden.

If it is a 0, CampaignOwnership was not a factor.

 4.0.106.453 4.0 Release

SQL Constraints