Individuals
This table stores the details of individuals (contacts) in the Interaction Center system. Note that in early releases of Interaction Center, contacts were referred to as individuals. In releases after 4.0, the Interaction Center user interfaces were update to use contact instead of individual.
| Column | Data Type (Size) | Is Nullable | Contains PII | Description | Last Change Version | Last Change Reason | CX Insights Name | CX Insights Type | CX Insights Folder Name |
|---|---|---|---|---|---|---|---|---|---|
| IndivID | char (22) | False | Yes | A Globally Unique Identifier(GUID) to uniquely identify an Individual (contact). |
4.0.106.453 | 4.0 Release | |||
| IndivTypeID | int | False | No | This column stores the individual type identifier for an individual. E.g. External, Customer, Partner, IC User, etc. Refer to the IndivType table for more information about individual types configured in your system. |
4.0.106.453 | 4.0 Release | |||
| TitleID | int | True | No | This column stores the title identifier for an individual. Refer to the Title table for more information about titles configured in your system. |
4.0.106.453 | 4.0 Release | |||
| LastName | nvarchar (50) | False | Potentially | This column stores the last name for an individual. |
4.0.106.453 | 4.0 Release | |||
| FirstName | nvarchar (50) | True | Potentially | This column stores the first name for an individual. |
4.0.106.453 | 4.0 Release | |||
| MiddleName | nvarchar (50) | True | Potentially | This column stores the middle name for an individual. |
4.0.106.453 | 4.0 Release | |||
| Department | nvarchar (50) | True | Potentially | This column stores the department for an individual. |
4.0.106.453 | 4.0 Release | |||
| Company | nvarchar (100) | True | Potentially | This column stores the company name for an individual. |
4.0.106.453 | 4.0 Release | |||
| JobTitle | nvarchar (100) | True | Potentially | This column stores the job title for an individual. |
4.0.106.453 | 4.0 Release | |||
| AssistantName | nvarchar (100) | True | Depends on customer usage | This column stores the assistant name for an individual. |
4.0.106.453 | 4.0 Release | |||
| IndivImage | nvarchar (255) | True | Depends on customer usage | This column stores the path of an image file for an individual. This is currently not used in Interaction Desktop. You can set a value for this field, but Interaction Desktop does not use it to display images for individuals (contacts). |
4.0.106.453 | 4.0 Release | |||
| IndivURL | nvarchar (255) | True | Depends on customer usage | This column stores the Internet link (URL) for an individual. |
4.0.106.453 | 4.0 Release | |||
| WebLogin | nvarchar (100) | True | Yes | This column stores the web login user id for an individual. |
4.0.106.453 | 4.0 Release | |||
| WebPassword | nvarchar (64) | True | No | This column stores the password for weblogin for an individual. |
4.0.106.453 | 4.0 Release | |||
| WebPasswordKey | tinyint | True | No | This column stores the key for a password for weblogin for an individual. |
4.0.106.453 | 4.0 Release | |||
| ModifyDateTime | datetime2 | True | No | This column stores the date time value for when the record was last modified. |
4.0.106.453 | 4.0 Release | |||
| OrgID | char (22) | True | No | This column stores the organization Id for the Organization this individual belongs to. Refer to the Organization table for more information about organizations configured in your system. |
4.0.106.453 | 4.0 Release | |||
| Active | tinyint | False | No | This column stores a value indicating whether or not an individual is an active individual or not. |
4.0.106.453 | 4.0 Release | |||
| IsPrivate | tinyint | False | No | This column stores a value indicating whether or not an individual is private. If an individual (contact) is marked as private then only the creator of the individual and administrators can access the details about the contact. |
4.0.106.453 | 4.0 Release | |||
| LocID | char (22) | True | No | This column stores the location Id for the location this individual belongs to. Refer to the Locations table for more information about locations configured in your system. |
4.0.106.453 | 4.0 Release | |||
| SiteID | smallint | True | No | Stores the identifier for the site that an individual (contact) is associated with. |
4.0.106.453 | 4.0 Release | |||
| Version | int | False | No | Stores the version of the individual (contact). The version field is used to track changes to individuals. |
4.0.106.453 | 4.0 Release | |||
| AppIndivID | nvarchar (255) | True | Yes | This field can be used as a customization point. It can represent anything that meets the need of a business. |
4.0.106.453 | 4.0 Release | |||
| ICUserID | nvarchar (50) | True | Yes | If an individual is an Interaction Center User, this column stores the Interaction Center user identifier for the user. |
4.0.106.453 | 4.0 Release | |||
| OwnerID | nvarchar (50) | True | No | This column stores the Interaction Center User ID of the Interaction Center User that created the individual (contact). |
4.0.106.453 | 4.0 Release | |||
| ExtID | nvarchar (255) | True | Yes | This column stores the identifier in an external system for an individual that was imported from an external source. Currently, there is no Interaction Center process that populates this column. |
4.0.106.453 | 4.0 Release | |||
| ExtSource | nvarchar (64) | True | Depends on customer usage | This column stores the name of the external source that an individual was imported from. Currently, there is no Interaction Center process that populates this column. |
4.0.106.453 | 4.0 Release | |||
| UserSecChecksum | int | True | No | A checksum value to ensure that the individual changes are modified by authorized means. |
4.0.106.453 | 4.0 Release |
| Primary Key Name | Type | Column Name (sort order) |
|---|---|---|
| PK_Individual | Clustered | IndivID (Ascending) |
| Foreign Key Name | Column | Reference Table | Reference Column | Indexed |
|---|---|---|---|---|
| FK_Individual_IndivTypeID | IndivTypeID | IndivType | IndivTypeID | Yes |
| FK_Individual_TitleID | TitleID | Title | TitleID | Yes |
| FK_Individual_OrgID | OrgID | Organization | OrgID | Yes |
| FK_Individual_LocID | LocID | Location | LocID | Yes |
| Index Name | Type | Column Name (sort order) |
|---|---|---|
| IX_Ind_AppIndivID_ExtSource | Non-clustered | AppIndivID (Ascending) ExtSource (Ascending) |
| IX_Ind_ExtID_ExtSource | Non-clustered | ExtID (Ascending) ExtSource (Ascending) |
| IX_Ind_UserId_Active | Non-clustered | ICUserID (Ascending) ACTIVE (Ascending) |
| IX_Ind_LocID_Act_LN_FN_MN_Pvt | Non-clustered | LocID (Ascending) Active (Descending) LastName (Ascending) FirstName (Ascending) MiddleName (Ascending) IsPrivate (Ascending) |
| IX_Indiv_covering | Non-clustered | LastName (Ascending) FirstName (Ascending) MiddleName (Ascending) OrgID (Ascending) LocID (Ascending) IndivTypeID (Ascending) Active (Descending) IsPrivate (Ascending) |
| IX_Indiv_LocID_Act_ICUID_Pvt | Non-clustered | LocID (Ascending) Active (Descending) ICUserID (Ascending) IsPrivate (Ascending) |
| IX_Indiv_OrgID_Act_ICUID_Pvt | Non-clustered | OrgID (Ascending) Active (Descending) ICUserID (Ascending) IsPrivate (Ascending) |
| IX_Individual_ICUserID | Non-clustered | ICUserID (Ascending) |
| IX_Individual_LastName | Non-clustered | LastName (Ascending) |
| IX_Individual_OwnerID | Non-clustered | OwnerID (Ascending) |
| IX_Individual_SPINTX_RCL | Non-clustered | IndivID (Ascending) IndivTypeID (Ascending) OrgID (Ascending) LocID (Ascending) |