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Line Group Config

LineGroupConfig Table

Line Group Config

Content of this table is a mirror image of the line groups as you have them currently configured in CIC.

  • Table Type - Lookup
  • Last Changed Version - 4.0.106.453
  • Last Changed Reason - 4.0 Release

SQL Column Definitions

Column Data Type (Size) Is Nullable Contains PII Description Last Change Version Last Change Reason CX Insights Name CX Insights Type CX Insights Folder Name
GroupId nvarchar (50) False Depends on customer usage

Group identifier or name of the line group.

 4.0.106.453 4.0 Release
Description nvarchar (50) False Depends on customer usage

Description of the line group from the CIC configuration.

 4.0.106.453 4.0 Release
DialGroupFlag smallint False No

Flag that indicates if the line group is used by CIC for dialing. Not all groups need be configured for use as a dialing group. 1 = True, 0 = False.

 4.0.106.453 4.0 Release
ReportFlag smallint False No

Flag that indicates if the group is to be included in reports. If the flag is false, this line group will be excluded from line group reports. 1 = True, 0 = False.

 4.0.106.453 4.0 Release
I3TimeStampGMT datetime False No

System supplied date/time when the row was sent to the IC Logging server for insertion into the table.

 4.0.106.453 4.0 Release
SiteId smallint False No

Site identifier of the source of this interaction row. Used in multi-site rollup to distinguish the origin of data.

 4.0.106.453 4.0 Release
SubSiteId smallint False No

Not used in this release. The purpose of this field is to divide use within a site, such as for multiple independent companies on one CIC system. Until CIC has such functionality, this field is zero and is reserved for future use.

 4.0.106.453 4.0 Release

SQL Constraints

Primary Key Name Type Column Name (sort order)
PK_LineGroupConfig Non-clustered GroupId (Ascending)
SiteId (Ascending)


Index Name Type Column Name (sort order)
I3TimeStampGMT Clustered I3TimeStampGMT (Ascending)
SiteId (Ascending)