Column | Data Type (Size) | Is Nullable | Contains PII | Description | Last Change Version | Last Change Reason | CX Insights Name | CX Insights Type | CX Insights Folder Name |
---|---|---|---|---|---|---|---|---|---|
periodstarttimeUTC | datetime | False | Unknown | Timestamp for the start of the sample period |
4.0.106.453 | 4.0 Release | |||
periodendtimeUTC | datetime | False | Unknown | Timestamp for the end of the sample period |
4.0.106.453 | 4.0 Release | |||
odsoffset | int | False | Unknown | The UTC offset of the ODS in seconds |
4.0.106.453 | 4.0 Release | |||
campaignname | varchar (255) | False | Unknown | The name of the campaign |
4.0.106.453 | 4.0 Release | |||
siteid | varchar (80) | False | Unknown | The site name of the ODS for this row |
4.0.106.453 | 4.0 Release | |||
event | varchar (20) | True | Unknown | Records significant campaign events that occurred during the sample period. Valid values: 'recycle', 'reset', 'NewActive Group'' |
4.0.106.453 | 4.0 Release | |||
campaignstate | varchar (20) | False | Unknown | The state of the campaign at the end of the sample period. Valid values: 'on', 'off', 'paused', 'scheduledonly' |
4.0.106.453 | 4.0 Release | |||
dialingmode | varchar (10) | False | Unknown | The dialing mode of the campaign at the end of the sample period. Valid values: 'preview', 'predictive', 'power', 'agentless' |
4.0.106.453 | 4.0 Release | |||
filtersize | int | False | Unknown | The filter size at the start of the sample period |
4.0.106.453 | 4.0 Release | |||
recyclesize | int | False | Unknown | The recycle size at the start of the sample period |
4.0.106.453 | 4.0 Release | |||
totalagents | int | False | Unknown | The total number of agents that are active in the campaign |
4.0.106.453 | 4.0 Release | |||
effectivetotalagents | float | False | Unknown | The total number of agents that are active in the campaign minus average non-Dialer agents (agents in this campaign that are currently on non-Dialer calls (). |
4.0.106.453 | 4.0 Release | |||
idleagents | int | False | Unknown | The number of agents that are in an idle or finishing state in the campaign |
4.0.106.453 | 4.0 Release | |||
effectiveidleagents | float | False | Unknown | The number of idle agents minus average non-Dialer agents |
4.0.106.453 | 4.0 Release | |||
nondialeragents | int | False | Unknown | The number of agents that are on non-dialer calls in the campaign |
4.0.106.453 | 4.0 Release | |||
dndagents | int | False | Unknown | The number of agents in a DND state in the campaign |
4.0.106.453 | 4.0 Release | |||
totaldialercalls | int | False | Unknown | The total number of active calls in the campaign (pending + outstanding + connected) |
4.0.106.453 | 4.0 Release | |||
pace | int | True | Unknown | The current pace value for the campaign |
4.0.106.453 | 4.0 Release | |||
cpa | float | True | Unknown | The current calls per agent being used by the campaign (for example: 1/ConnectRate) |
4.0.106.453 | 4.0 Release | |||
adjcpa | float | True | Unknown | The adjusted calls per agent being used by the campaign (for example the CPA adjusted by pace.) |
4.0.106.453 | 4.0 Release | |||
abandonrate | float | True | Unknown | The current abandon rate of the campaign |
4.0.106.453 | 4.0 Release | |||
priority | tinyint | False | Unknown | The campaign's priority among all running campaigns |
4.0.106.453 | 4.0 Release | |||
rulegroupid | smallint | True | Unknown | The ID assigned to the Rule Group that was set. (When an entry appears in the RuleGroupID column, an entry titled NewAcive Group will appear in Event column.) |
15.3.0.384 | Added for reporting on a campaign with context information from the rule group. | |||
campaignstats_id | bigint | False | Unknown | The identification number assigned to the campaign statistic. |
18.4.0.000 | Added id columns to agentstats and campaignstats. |
Column | Data Type (Size) | Is Nullable | Contains PII | Description | Last Change Version | Last Change Reason | CX Insights Name | CX Insights Type | CX Insights Folder Name |
---|---|---|---|---|---|---|---|---|---|
periodstarttimeUTC | timestamp | False | Unknown | Timestamp for the start of the sample period |
4.0.106.453 | 4.0 Release | |||
periodendtimeUTC | timestamp | False | Unknown | Timestamp for the end of the sample period |
4.0.106.453 | 4.0 Release | |||
odsoffset | number | False | Unknown | The UTC offset of the ODS in seconds |
4.0.106.453 | 4.0 Release | |||
campaignname | varchar2 (255) | False | Unknown | The name of the campaign |
4.0.106.453 | 4.0 Release | |||
siteid | varchar2 (80) | False | Unknown | The site name of the ODS for this row |
4.0.106.453 | 4.0 Release | |||
event | varchar2 (20) | True | Unknown | Records significant campaign events that occurred during the sample period. Valid values: 'recycle', 'reset', 'NewActive Group'' |
4.0.106.453 | 4.0 Release | |||
campaignstate | varchar2 (20) | False | Unknown | The state of the campaign at the end of the sample period. Valid values: 'on', 'off', 'paused', 'scheduledonly' |
4.0.106.453 | 4.0 Release | |||
dialingmode | varchar2 (10) | False | Unknown | The dialing mode of the campaign at the end of the sample period. Valid values: 'preview', 'predictive', 'power', 'agentless' |
4.0.106.453 | 4.0 Release | |||
filtersize | number | False | Unknown | The filter size at the start of the sample period |
4.0.106.453 | 4.0 Release | |||
recyclesize | number | False | Unknown | The recycle size at the start of the sample period |
4.0.106.453 | 4.0 Release | |||
totalagents | number | False | Unknown | The total number of agents that are active in the campaign |
4.0.106.453 | 4.0 Release | |||
effectivetotalagents | float (8) | False | Unknown | The total number of agents that are active in the campaign minus average non-Dialer agents (agents in this campaign that are currently on non-Dialer calls (). |
4.0.106.453 | 4.0 Release | |||
idleagents | number | False | Unknown | The number of agents that are in an idle or finishing state in the campaign |
4.0.106.453 | 4.0 Release | |||
effectiveidleagents | float (8) | False | Unknown | The number of idle agents minus average non-Dialer agents |
4.0.106.453 | 4.0 Release | |||
nondialeragents | number | False | Unknown | The number of agents that are on non-dialer calls in the campaign |
4.0.106.453 | 4.0 Release | |||
dndagents | number | False | Unknown | The number of agents in a DND state in the campaign |
4.0.106.453 | 4.0 Release | |||
totaldialercalls | number | False | Unknown | The total number of active calls in the campaign (pending + outstanding + connected) |
4.0.106.453 | 4.0 Release | |||
pace | number | True | Unknown | The current pace value for the campaign |
4.0.106.453 | 4.0 Release | |||
cpa | float (8) | True | Unknown | The current calls per agent being used by the campaign (for example: 1/ConnectRate) |
4.0.106.453 | 4.0 Release | |||
adjcpa | float (8) | True | Unknown | The adjusted calls per agent being used by the campaign (for example the CPA adjusted by pace.) |
4.0.106.453 | 4.0 Release | |||
abandonrate | float (8) | True | Unknown | The current abandon rate of the campaign |
4.0.106.453 | 4.0 Release | |||
priority | number | False | Unknown | The campaign's priority among all running campaigns |
4.0.106.453 | 4.0 Release | |||
rulegroupid | number | True | Unknown | The ID assigned to the Rule Group that was set. (When an entry appears in the RuleGroupID column, an entry titled NewAcive Group will appear in Event column.) |
15.3.0.384 | Added for reporting on a campaign with context information from the rule group. | |||
campaignstats_id | number | False | Unknown | The identification number assigned to the campaign statistic. |
18.4.0.000 | Added id columns to agentstats and campaignstats. |
Primary Key Name | Type | Column Name (sort order) |
---|---|---|
PK_CAMPAIGNSTATS_ID | Non-clustered | campaignstats_id (Ascending) |
Primary Key Name | Column Name (sort order) |
---|---|
PK_CAMPAIGNSTATS_ID | campaignstats_id (Ascending) |
Index Name | Type | Column Name (sort order) |
---|---|---|
IX_CampaignStats_Date | Clustered | periodstarttimeUTC (Ascending) |
UX_CampaignStats | Unique non-clustered | campaignname (Ascending) periodstarttimeUTC (Ascending) periodendtimeUTC (Ascending) siteid (Ascending) event (Ascending) |
Index Name | Column Name (sort order) |
---|---|
IX_CampaignStats_Date | periodstarttimeUTC (Ascending) |
UX_CampaignStats | campaignname (Ascending) periodstarttimeUTC (Ascending) periodendtimeUTC (Ascending) siteid (Ascending) event (Ascending) |