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Interaction Supervisor Help
Dialogs
This reference section describes commonly used wizards and dialogs in Interaction Supervisor. Elsewhere in the documentation, procedures link to topics here, to provide reference information about elements of the user interface that Supervisor displays in multiple contexts. If you press F1 for help, control may be passed to a topic in this section.
For example, you can set many types of alert conditions in Interaction Supervisor, but the dialog that configures an Alert Action is the same for all alert types. Rather than re-describe that dialog in every procedure that explains how to set an alert, a single reference topic is provided. When you follow a link to a reference topic, you can return to your point of origin by clicking the Back button.
Please note that modules in IC Business Manager have limited awareness of procedural context when help is called. The application framework can associate a help topic with each dialog or control, but it does not know the circumstance in which you are using that control, or the data displayed by it. For this reason some help topics are generic by necessity.
Where possible, we have linked reference topics to procedures, to make it easier to locate help for tasks associated with GUI elements.
Controls used in Views
See Visual controls in Supervisor views.
See Using the Listen to Queue feature.
Dialogs used when setting Alerts
Activation Dialogs
Assistance Requests
Respond to Assistance Request dialog
Details about an interaction
Parameter Selection Wizards and Dialogs
Interaction Feedback Statistics
Interval and Queue Statistic Selection dialog
Queue Columns Selection dialog
System Statistics Selection dialog
Workgroup Directory Options dialog
Workgroup Statistics and Queue Statistics dialog
Workgroup Statistics Selection dialog
Interaction Director
Select Enterprise Group dialog
Select Enterprise Group Statistics dialog