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Dialogs

This reference section describes commonly used wizards and dialogs in Interaction Supervisor. Elsewhere in the documentation, procedures link to topics here, to provide reference information about elements of the user interface that Supervisor displays in multiple contexts. If you press F1 for help, control may be passed to a topic in this section.

For example, you can set many types of alert conditions in Interaction Supervisor, but the dialog that configures an Alert Action is the same for all alert types. Rather than re-describe that dialog in every procedure that explains how to set an alert, a single reference topic is provided. When you follow a link to a reference topic, you can return to your point of origin by clicking the Back button.

Please note that modules in IC Business Manager have limited awareness of procedural context when help is called. The application framework can associate a help topic with each dialog or control, but it does not know the circumstance in which you are using that control, or the data displayed by it. For this reason some help topics are generic by necessity.

Where possible, we have linked reference topics to procedures, to make it easier to locate help for tasks associated with GUI elements.

Controls used in Views

See Visual controls in Supervisor views.

See Using the Listen to Queue feature.

Dialogs used when setting Alerts

See Alert-Related Dialogs.

Activation Dialogs

Manage Workgroup Activations

Manage User Activations

Assistance Requests

Agent Assistance dialog

Manage Assistance Requests

Respond to Assistance Request dialog

Details about an interaction

Interaction Details dialog

Interaction Properties dialog

Parameter Selection Wizards and Dialogs  

Agent Details Wizard

Agent Selection dialog

Change User Status dialog

Directory Properties dialog

Interaction Feedback Statistics

Interaction Feedback Wizard

Interval and Queue Statistic Selection dialog

Module Management dialog

Queue Columns Selection dialog

Real Time Adherence Wizard

Statistic Help dialog

System Statistics Selection dialog

Transfer dialog

Workgroup Directory Options dialog

Workgroup Statistics and Queue Statistics dialog

Workgroup Statistics dialog

Workgroup Statistics Selection dialog

Workgroups Selection dialog

Interaction Director

Select Enterprise Group dialog

Select Enterprise Group Statistics dialog

Interserver Routes - Select Server dialog

Select Statistics for Interserver Routes dialog